Tag: patience

challenges, travel

Days 5 – 7

2chicksandapen

On the road for New Year’s. Lacking so my of MY essentials thanks to Southwest’s incompetence. Now I’ve purchased some replacements, but not enough. I even feel guilty about what I bought for the interim but I’m not happy I’m in the situation I am in. Stacking receipts and visiting retail establishments post-holiday is on my least favorite list by a long shot.

My new underwear is in the suitcase. The kind I like. Now I have granny panties or cheap inferior ones. Why? Because I’m not sure Southwest will call my Victoria Secret panties essential. I rode the bike today at the gym. Why? Because I have a cheap sports bra on vs. my go to athletic brand that is on the pricey side but does the job for the thicker girls that might have more swing in their boobs. So again, I don’t have my stuff and I have no guidance from Southwest on what is considered essential or approved thanks to their vague website and mass issues at the moment. Thanks Target for the consumables. Your quality is high but not what is in my suitcase for comfy clothes. I just want my lulu leggings back asap.

How long is too long to be separated from your belongings? Your holiday gifts? Your favorite pants? Your medicine? My teen’s very expensive makeup bag? My shave bag with the expensive razor. I mean I love me a plastic razor but not permanently. The things that make you feel good in your own way each day have faded day by day. So far I’ve been really out of whack with this whole dilemma. People are calling and texting to see if I’m still Bagless. Yes, I am. When will you get it? Clearly I don’t know and neither does Southwest. Are they going to compensate you? I don’t know. Their efforts to communicate fall on the shitty customer service side for sure.

Next week is the new year. Kids go back to school. People need to work. Life goes back to fast-paced. I need a plan of action. I need to shit or get off the pot. Do I replace my bag contents and move on with life or do I wait an unspecified time for Southwest to take care of me, its customer? I think I need to do me and take care of myself because Southwest left me and others high and dry at the airport with no plan for days on end while they reset their system(s) and the shit pile of baggage that accumulated.

I wouldn’t be home if I didn’t book myself on another airline. I would be hungry if I didn’t pay my own way and find options as none were given. The saga continues. Where is my bag Southwest? Why don’t you have an app to track it? I can track my kids with an AirTag, why don’t you have updated technology that is similar? Heck my dog is even tracked.

Oh how I would love to see the Southwest president on that Undercover Boss show this week in every position in his company. He would probably crumble with what he saw. Heck, maybe that’s a novel idea. Sit in your employees’ shoes for a day and see the chaos. Experience the shit show in the front row.

Well, I made it to my destination #2. Just realized I don’t have pajamas. Yup, those are in my suitcase and I forgot to take a substitute. Just add that along with the favorite hair gel and face lotion that I can’t buy at the store, only special order. And yes I’m not using my favorite perfume either. Just an all around annoyance.

Now the question is will I get my suitcases in January of 2023? Will the contents have molded? How many people would have gone through my suitcase? Did any of the lotion bottles explode in the -15 degrees temperatures in Denver. When will Southwest answer my phone call? When will they send me a personalized email? When will my reimbursements be considered as I need to replenish a teen’s wardrobe before school starts. 

Leaving this post dazed and confused. That is really the only way to describe this mess of Southwest’s.

challenges, travel

Southwest Shitshow

2chicksandapen

Today I am flying across country. From one cold front to another. Snow coverings to celebrate a white Christmas this year and frigid temps that call for warm blankets and toasty fires on the home front with my puppies. A welcome I gladly await but sadly have postponed it thanks to Southwest Airlines and their poor service.

I had been magically flying just above the clouds somewhere on the way to Denver, Colorado. It was a peaceful time of reflection. I was thinking of all the people I have in my life that are amazing yet missing those who aren’t with me this holiday season. As I was flying high I felt the presence of those I miss this year. It was almost like the clouds had names of loved ones gone too soon. At this point in the day there was a calm in the air. Not a worry in the world and I was looking forward to being home.

After landing in Denver, the trip home became a little more complex. Staffing shortages for Southwest Airlines were spiraling out of control for days and today things were supposed to be back on track. That was false. Insanity was lurking everywhere. Crying people everywhere. Cops patrolling gates which is not normal. Emotional outbursts at counters. Lines for days at every Southwest counter yet no supervisors in sight and guess what corporate is closed for the holiday!

The backlog and staff shortages caused rippling effects across the county but Denver was one of the most hard hit. The airline swears it was not poor planning on their part rather storm related issues but I beg to disagree. Plane after plane delayed or cancelled waiting on flight attendants to show up to staff a flight or pilots running out of time due to long delays and federal regulations. I have never seen planes sitting at a gate for hours waiting for staff to load the hundreds of people waiting to get on the plane. Most gates had no attendants either because all those who showed up for work didn’t appreciate the hounding of those waiting for a human to give an update.

Fast forward: many hours sitting and being shuffled gate to gate only to watch planes sit idle or get unloaded due to no staff, incomplete flight crew, or in my case over time limit pilots. It was pure insanity and I was in the midst of it. Then finally we load onto a plane at 8:45 pm and sit for over and hour. Babies crying. People getting anxious of why the plane hasn’t moved. The list goes on and on. Then they take us off the plane because the pilots are under the federal guidelines but their union contracts says they can’t fly. Oh the crowd went wild. Anger was written on many faces while tears well up in the eyes of tired and hungry kids. No hand out of water or blankets for those forced to sleep in the airport. No hotel voucher. Nothing. Just a long line to wait to be rebooked on the computers they kept crashing due to overload of resources. An absolute shit show. The picture above shows the length of every line at every Southwest kiosk. The wait was hours long.

Most rebook options were 2 days out at best, but my case was 12/31 some 6 days later with no access to my bag and no accommodations. Sounds amazing right?

That means you are stranded with no access to bags. Many in tears due to holiday gifts being in their checked bags. No options. Many just stuck. Some elderly couples were in disarray not knowing how to operate the internet swiftly or an app. It was unsettling to watch as folks crumbled around me. A young couple had tickets to Disneyland for first time with young kids and they wouldn’t get that money back or get the experience they had planned. 

I have never experienced such chaos in an airport. Southwest had people stranded for days. My inconvenience seemed minimal in comparison to those traveling with small children or even animals. I heard so many kids crying that just wanted to see Grandma or Grandpa for Christmas. It was awful. Now flip the script to other airlines. They are still flying and the chaos seems mild in comparison despite other airlines taking all the rebooks from Southwest’s incompetence.

In my case it cost me another $1,500 to get home and I had to split up with my child to even make that happen. I had to spent the night in an airport and I had no luggage or hygiene items. By the time I got off my cancelled flight no food places were open. Stores were closed for even water. I will definitely rethink my carryon accessories in the future to prepare for airport Armageddon. When I finally boarded my Delta flight Santa had delivered goodies to all their passengers. Mini stockings full of candy. What a treat and what amazing service. Southwest didn’t even give a bottle a water or blanket to those stranded. What an irony.

Signing off a little sleep deprived. A little annoyed. Most definitely disappointed in Southwest Airlines customer service. 4 hours to wait by phone. An app that crashed. Terminals frozen at the airport. Disconnects on phone and so on. Delta will get my money in the future even if it’s more expensive. Delta even gave out mini stocking goody bags to its passengers on my rebooked flight. So crazy.

I will pick up this with the how to get my bags from Southwest in the coming days.

mental health, perspective

Dust in the Wind

2chicksandapen

This past 15 months has been a train wreck on so many levels relating to school work for one of my kids. The train wreck has left carnage of a new kind spewed in or around my vicinity. My home. My email. My car. My inner circle. Just in abundance in my life.

When did it all begin.

Out of school without notice last year. The unknown. That’s when it started. 60 days. We got this. No it’s 90 days really. Or maybe 120 days but who’s counting. Not me because it’s temporary. Pain is temporary, right?

Into a summer semester for two classes to get ahead. Sounded simple pre-pandemic when it was arranged. Of course, in ordinary times taking extra classes is no big deal. Add a pandemic and your world is shaken to the core. Isolation. Digital learning when you need human interaction. Anti-glare glasses are now needed due to extended learning time online.

Back to school in fall of 2020. Out of school again after a few weeks. Rules change. Deal with it! You pull yourself together to get through that semester. Back to school again in the new year. Fresh start you think. Fear, anxiety and so much more as kids drop like flies in your class for being contact traced. A ruler is now a measuring stick. If the ruler says you are quarantined, off you go. No questions asked.

Fear. Shock. Isolation. Anxiety. Back online you go. What other choice do you have. More self-learning. More self-discipline. Is that too much to expect at my age? 

Shut out again. No people. Lack of purpose. Why do I need to do work. Digital sucks the life out of me. Kids are mean on Zooms. I can’t ask questions. Learning is hard. I’m depressed. Learning math remotely. Learning an advanced foreign language online. I feel alone. Lost. Depressed. Anxious. Scared. Failure is not an option. Or is it? Who cares. Who really cares. I was put in this box. This virtual box.

My parents hound me. My teachers hound me. It’s never ending. The counselors are over burdened. Expectations are still high. Everyone cheats. What is right? What is wrong? Is it over yet? Did I even pass? This year really sucked. It sucked for my kid and it sucked for my family.

Summer break. A reset button of sorts. Travel. Fun. No have tos. That’s what the doctor ordered. That’s what mom needs. That’s what I need. 

I need my friends. I need my social connections. I just want to hang out at the mall again. Maybe go to a movie. Maybe just not being trapped in the pandemic bubble. The virtual bubble.

College is in sight. My gpa needs an inflation pump. I need my sanity. I’m not alone. Many have side effects from the pandemic. Everyone has their own story.

Cheers to summer vacation and the shit that is in rear view. All of it. Good riddance. All I see is dust in the wind.

A special shout out to those of our readers from Singapore. We appreciate you visiting.

Bye Felicia!

challenges

Delays

2chicksandapen

Today I went to my child’s sporting event despite the incoming storm. I saw the grey skies. I smelled the damp air. I looked at the weather app and just had that inkling that we wouldn’t make it through a complete game. 

I normally arrive early but today I pushed the time envelope. Hoping I’d get the cancelled call before wasting my time. That was a big fat NO. As I pulled into the parking lot the lights sparked in the sky. Lightning of course. The strike was within a few miles. The clock starts at 30 minutes for the delay.

Oddly enough the rain stopped. The thunder persisted. About 22 minutes into the delay another lightning bolt illuminated the sky. Big sigh. The clock resets for another 30 minutes. Idle time is not my strong suit. The girl’s room begins to call my name. I wait patiently. Ah, we made it through the 30 minutes.

The game starts. We play for about 17 minutes. The referees call for a time out. It’s an extended time out. The game is tied 3 to 3. The dark clouds are moving in like wild fire. Tick tock. The extended time out runs about 8-9 minutes. Why tonight? they say in the stands. The kids want to play.

Lightning strikes again. The 30 minute clock begins again. The third time is a charm right? Game cancelled is shouted over the loud speaker. No sorry my error. Please continue to wait in your car. No rain. The perfect time to play, but rules say 30 minutes to clear the area for lightning. 25 minutes into the delay the game is officially called off. The heavens opened up.

The storm continued through the night into the morning. Lots and lots of rain, thunder, lightning. Storm damage. 
The day began for me. More delays. A delay at gym. Just about 1 minute but a delay. Picking up at the dog groomer, a delay. This time 15 minutes. No biggie. Just wasted time again. The dog store. Delayed opening for covid hours. Just another 30 minutes. Hmm seems like the last 24 hours I’ve been in delay land. Not my usual 24 hours but I’ll say I enjoyed my delays.

My idle time. The empty unplanned time. I made good use of it. I read a little. I wrote a little. I thought a little. I even did a little of nothing. Just staring into space. 

A delay could be negative but I made it a positive. I found time to giggle. I spent some time with people. I was productive in a very different and unplanned way. That’s my perspective for today on delays. Maybe I will be more purposeful in making delays in the future. 

It’s a good way to slow down your time clock when life revolves around time. Your time.

fitness and nutrition, perspective

Open to Growth

2chicksandapen

Last week I wrote about making a second attempt at 21.1 in the CrossFit Open. I was tired Monday morning but I told somebody special I would do the workout again with them. We both improved but many lessons were learned.

One lesson was I did better. I improved. I put in the work. I took my time where I needed to. It wasn’t about being the first to finish. It was about endurance for me. The climb on that wall. Over and over. It was a mental and physical challenge.

I needed to do this for me because in other compartments of life there are struggles. Those who take my mental energy without looking beyond themselves. It’s weird how my CrossFit workouts that hit that breaking point lead me to revelations outside in other aspects of life. When you dig deep, you are in a special kind of mindset.

Keeping with this story, my workout bud was struggling with a movement. She opted to halt her own progress by throwing in the towel a little early. She had enough. She wasn’t feeling like she put forth her best effort. She improved. She did amazing given her experience yet the improvement wasn’t enough for her in the moment. Sometimes we are harder on ourselves than we need to be. One can also easily display their frustrations outwardly on others around them which happened with this person. The dirty looks. The sour attitude. The pouty face. The isolation. It was all there. Front and center.

Taking this story to the outside world. Today it’s a door slam. Tomorrow it’s a hole in a wall. The next day it’s hurtful words. It’s always best to learn how to keep emotions in check. One can learn this at any age. The sooner you master your mindset and emotions the better.

Patience. Resilience. Balance. Strength. These words all come to mind when I want to shake someone and say yes you did great. Maybe not your personal best or what you were going for but it’s more than many. Nobody ever gets better if they don’t try. She tried which was a step toward growth. She didn’t see it herself. In moments like this other must help the person see their value when they can’t see it themselves.

We should never compare ourselves to others. We all have our own journey. Take pride in your progress and efforts. They will never be the same as the person to you.

It’s open season. Lots of raw emotions flair up day to day. Sometimes it’s my emotions other days it’s those around me. It’s part of the process. The community. We all support each other in successes and failures.