mental health, perspective

Dust in the Wind

This past 15 months has been a train wreck on so many levels relating to school work for one of my kids. The train wreck has left carnage of a new kind spewed in or around my vicinity. My home. My email. My car. My inner circle. Just in abundance in my life.

When did it all begin.

Out of school without notice last year. The unknown. That’s when it started. 60 days. We got this. No it’s 90 days really. Or maybe 120 days but who’s counting. Not me because it’s temporary. Pain is temporary, right?

Into a summer semester for two classes to get ahead. Sounded simple pre-pandemic when it was arranged. Of course, in ordinary times taking extra classes is no big deal. Add a pandemic and your world is shaken to the core. Isolation. Digital learning when you need human interaction. Anti-glare glasses are now needed due to extended learning time online.

Back to school in fall of 2020. Out of school again after a few weeks. Rules change. Deal with it! You pull yourself together to get through that semester. Back to school again in the new year. Fresh start you think. Fear, anxiety and so much more as kids drop like flies in your class for being contact traced. A ruler is now a measuring stick. If the ruler says you are quarantined, off you go. No questions asked.

Fear. Shock. Isolation. Anxiety. Back online you go. What other choice do you have. More self-learning. More self-discipline. Is that too much to expect at my age? 

Shut out again. No people. Lack of purpose. Why do I need to do work. Digital sucks the life out of me. Kids are mean on Zooms. I can’t ask questions. Learning is hard. I’m depressed. Learning math remotely. Learning an advanced foreign language online. I feel alone. Lost. Depressed. Anxious. Scared. Failure is not an option. Or is it? Who cares. Who really cares. I was put in this box. This virtual box.

My parents hound me. My teachers hound me. It’s never ending. The counselors are over burdened. Expectations are still high. Everyone cheats. What is right? What is wrong? Is it over yet? Did I even pass? This year really sucked. It sucked for my kid and it sucked for my family.

Summer break. A reset button of sorts. Travel. Fun. No have tos. That’s what the doctor ordered. That’s what mom needs. That’s what I need. 

I need my friends. I need my social connections. I just want to hang out at the mall again. Maybe go to a movie. Maybe just not being trapped in the pandemic bubble. The virtual bubble.

College is in sight. My gpa needs an inflation pump. I need my sanity. I’m not alone. Many have side effects from the pandemic. Everyone has their own story.

Cheers to summer vacation and the shit that is in rear view. All of it. Good riddance. All I see is dust in the wind.

A special shout out to those of our readers from Singapore. We appreciate you visiting.

Bye Felicia!

challenges

Service Sucked

Recently I had the worst customer service experience in all my adult years. It was physically, mentally and emotionally draining. It lasted for weeks.

It all started when a company drafted my bank account. This was an approved transaction however somehow they reversed the transaction a few weeks later while I happened to be on vacation. Surely this was a mistake. Although I saw the alert while traveling I said it could wait to be handled upon my return. Surely it was an oversight that could be easily corrected.

Little did I know this clerical error would suck 45 hours of my life from me. Not in the blink of an eye. Over many days. Many excruciatingly painful phone calls. It was awful. My time is so precious to me.

The problem was compounded in many ways. One department needed the help of another’s to get the issue resolved. The employees are all remote so that task has be scheduled for a later date. The call comes from a restricted line that most won’t answer, including me. Then you lose your chance for service and the cycle starts again. It isn’t fun at all.

I learned if you call at 8:05am you get somebody on the line quick but they may not be super smart. As in they answer calls and follow a script. If your question isn’t on the script they are screwed and so are you! In my case my issue was complicated. Their company made an error and resolving it was not simple in their corporate structure. The lack of ability to escalate a call to a supervisor lends the representative to be ill-prepared and you the caller won’t get anywhere. Another vicious cycle. Frustration escalated. 

My story lingered. I’m still mad about it but it did give me a few new toys to look forward to testing out. Of course I shopped on amazon while I was on hold for extended periods of time. That was about the only thing I could do.

If I had a retail job or critical care job, I would not have been able to resolve my issues because I couldn’t spend all that time on the phone. Businesses who provide service need to be able to meet their client needs a-z. It’s not fair for a company to make a mistake and make the burden of correcting the issue on the consumer. End rant #504.

In the end I got an apology for the errors and omissions. That doesn’t do anything for my lost time. However, it shows that sometimes business automation isn’t the best. You need a human in the end to fix a glitch.

Conclusion: yet another example of why corona needs to leave the planet so normalcy in business can resume. If there is even such a thing.