Tag: ugh

anonymous letters, challenges, travel

The Saga Continues

2chicksandapen

Thee delivery of bags arrived from Southwest delivery service. I wasn’t home when it arrived but the shipment was short! Three out of four bags made it. Where is the fourth and largest bag? Why is it not with the others? 9 days I waited patiently. I guess I will need to hold online with Southwest for many more hours to find out what the problem is. I will also need to verify all contents are intact in the bags that made it to me.

1 hour 40 minutes on hold yields a human, but I get nowhere. I need to call another number and submit a request online again. Big sigh. Take a few deep breaths. Computer issues again after getting a human on the phone so she can’t help me. She was pleasant but unable to assist. Seems like the sad story is consistent since my initial delay. Southwest has technical issues causing rippling effects in all aspects of their deliverables.

Sorry for the delay. I get it. It’s the 3 of 3 bags that I have a problem with. No notice about missing the fourth bag which is what is associated with my trip. I will just be hanging out in a limbo phase until Southwest declares my bag officially lost or delivers it. I just can’t make up this craziness.

No calls. No emails. No updates. The days pile up. The hope dwindles. Then I see a call on my phone from Salt Lake City, Utah. I decide to answer what I would normally consider spam. Why it’s Southwest calling. I think a human is finally calling me back. Nope. It’s a baggage clerk that has my fourth bag. Why is it in Salt Lake City? Did it ever leave there? Did they send it from Denver there? I will never know. The clerk doesn’t even know I have a claim for the bag. Just weird all around.

Day 12 Fedex will deliver my final suitcase. It will take 12 days to get my belongings to me. Fedex can get it to me in 1 day but Southwest takes 12. This is the craziest thing I have ever experienced. I will hold my breath until Fedex delivers since they don’t provide a tracking number. I can only imagine how much Southwest is spending to get suitcases from one end of the country to another.

Everyone has that one friend, right? The one that dares you to do stuff. My special friend wanted a social media post. It looked something like the note below:

This will conclude my Southwest baggage series. Hopefully they make good on my reimbursements or that will be another blog series.

anonymous letters

Speed Bumps

2chicksandapen

This post is definitely going to fall into the random category. I’m not sure what else I would classify speed bumps under, but for today I’m hoping you enjoy the random topic.

I suppose my speed bump story started about 9 months ago. A random black wire or cord was draped across the road near my home. Clueless me had no idea what it was but it did look like a power line draped across the road. I can’t recall who I mentioned it to but I was informed it was a speed survey. Low and behold there was a small sign the other way down the road that I never would have seen confirming the speed study.

I didn’t care too much about this event as there are plenty who speed down my road but I was just keeping to myself. Then a petition came. It was for approval of speed bumps, speed humps or speed tables. Again didn’t think much about it, but it was approved. There may be 20 houses on my street and only a percentage had to say yes.

Why is this a big deal? Taxes! Those twenty houses pay for the bill of installing and maintenance. Not the four neighborhoods with hundreds of homes that exit onto the street, just the 20 houses. The bill was $35,000.00 and the amount is spread out over time. Not such a big deal but I would have rather had the option to spend my extra money elsewhere. Such is life.

The installation was messy. It took several days this summer. The project was done as far as speed humps but the signage wasn’t up yet alerting drivers. Well, we had a car go in a ditch. We had motorcycles jumping the speed humps. The list goes on and on. The safety concerns created by the installation that was to make the roadway safe. 

A few of my favorite after installation fun facts are:

Everyone avoids the speed humps by driving around them into people’s yards leaving the most horrendous tire tracks. Oh how mad my neighbor was since he just sodded the area that butts up to the road.

The family that asked for the speed bumps is an older couple. They vacation in Florida 8-9 months out of the year. This means they haven’t even been in town to see the mess they created.

And my favorite is the husband and wife duo that holds their hand over horn while going over the speed humps every day. Every trip. Every time they go over the speed bumps. As if this does anything other than annoy the people who live there. 6 am the guy goes to work. How do I know? Every day like clockwork he holds his hand on the horn as my dogs try to enjoy their morning pee session. I shake my head every time thinking how miserable is this person?

Just a random topic. A rant for you to giggle at. An observation post. For some reason I never really thought about speed bumps until they ended up on my street. I didn’t know there was a process for installing them on your street. I didn’t know why humps or bumps or tables were chosen. I just didn’t notice because it never crossed my path or mattered to me.

Hoping safety prevails in the tale of the speed bumps. Hoping a motorcyclist doesn’t crash in my front lawn after jumping the bump. Hoping the guy and his wife picks up a new habit soon of honking their horn elsewhere.

In today’s crazy world I’m just adding the speed bump story to your day for shits and giggles I suppose.

mental health, perspective

Dust in the Wind

2chicksandapen

This past 15 months has been a train wreck on so many levels relating to school work for one of my kids. The train wreck has left carnage of a new kind spewed in or around my vicinity. My home. My email. My car. My inner circle. Just in abundance in my life.

When did it all begin.

Out of school without notice last year. The unknown. That’s when it started. 60 days. We got this. No it’s 90 days really. Or maybe 120 days but who’s counting. Not me because it’s temporary. Pain is temporary, right?

Into a summer semester for two classes to get ahead. Sounded simple pre-pandemic when it was arranged. Of course, in ordinary times taking extra classes is no big deal. Add a pandemic and your world is shaken to the core. Isolation. Digital learning when you need human interaction. Anti-glare glasses are now needed due to extended learning time online.

Back to school in fall of 2020. Out of school again after a few weeks. Rules change. Deal with it! You pull yourself together to get through that semester. Back to school again in the new year. Fresh start you think. Fear, anxiety and so much more as kids drop like flies in your class for being contact traced. A ruler is now a measuring stick. If the ruler says you are quarantined, off you go. No questions asked.

Fear. Shock. Isolation. Anxiety. Back online you go. What other choice do you have. More self-learning. More self-discipline. Is that too much to expect at my age? 

Shut out again. No people. Lack of purpose. Why do I need to do work. Digital sucks the life out of me. Kids are mean on Zooms. I can’t ask questions. Learning is hard. I’m depressed. Learning math remotely. Learning an advanced foreign language online. I feel alone. Lost. Depressed. Anxious. Scared. Failure is not an option. Or is it? Who cares. Who really cares. I was put in this box. This virtual box.

My parents hound me. My teachers hound me. It’s never ending. The counselors are over burdened. Expectations are still high. Everyone cheats. What is right? What is wrong? Is it over yet? Did I even pass? This year really sucked. It sucked for my kid and it sucked for my family.

Summer break. A reset button of sorts. Travel. Fun. No have tos. That’s what the doctor ordered. That’s what mom needs. That’s what I need. 

I need my friends. I need my social connections. I just want to hang out at the mall again. Maybe go to a movie. Maybe just not being trapped in the pandemic bubble. The virtual bubble.

College is in sight. My gpa needs an inflation pump. I need my sanity. I’m not alone. Many have side effects from the pandemic. Everyone has their own story.

Cheers to summer vacation and the shit that is in rear view. All of it. Good riddance. All I see is dust in the wind.

A special shout out to those of our readers from Singapore. We appreciate you visiting.

Bye Felicia!

challenges

Service Sucked

2chicksandapen

Recently I had the worst customer service experience in all my adult years. It was physically, mentally and emotionally draining. It lasted for weeks.

It all started when a company drafted my bank account. This was an approved transaction however somehow they reversed the transaction a few weeks later while I happened to be on vacation. Surely this was a mistake. Although I saw the alert while traveling I said it could wait to be handled upon my return. Surely it was an oversight that could be easily corrected.

Little did I know this clerical error would suck 45 hours of my life from me. Not in the blink of an eye. Over many days. Many excruciatingly painful phone calls. It was awful. My time is so precious to me.

The problem was compounded in many ways. One department needed the help of another’s to get the issue resolved. The employees are all remote so that task has be scheduled for a later date. The call comes from a restricted line that most won’t answer, including me. Then you lose your chance for service and the cycle starts again. It isn’t fun at all.

I learned if you call at 8:05am you get somebody on the line quick but they may not be super smart. As in they answer calls and follow a script. If your question isn’t on the script they are screwed and so are you! In my case my issue was complicated. Their company made an error and resolving it was not simple in their corporate structure. The lack of ability to escalate a call to a supervisor lends the representative to be ill-prepared and you the caller won’t get anywhere. Another vicious cycle. Frustration escalated. 

My story lingered. I’m still mad about it but it did give me a few new toys to look forward to testing out. Of course I shopped on amazon while I was on hold for extended periods of time. That was about the only thing I could do.

If I had a retail job or critical care job, I would not have been able to resolve my issues because I couldn’t spend all that time on the phone. Businesses who provide service need to be able to meet their client needs a-z. It’s not fair for a company to make a mistake and make the burden of correcting the issue on the consumer. End rant #504.

In the end I got an apology for the errors and omissions. That doesn’t do anything for my lost time. However, it shows that sometimes business automation isn’t the best. You need a human in the end to fix a glitch.

Conclusion: yet another example of why corona needs to leave the planet so normalcy in business can resume. If there is even such a thing.