challenges, travel

Days 5 – 7

On the road for New Year’s. Lacking so my of MY essentials thanks to Southwest’s incompetence. Now I’ve purchased some replacements, but not enough. I even feel guilty about what I bought for the interim but I’m not happy I’m in the situation I am in. Stacking receipts and visiting retail establishments post-holiday is on my least favorite list by a long shot.

My new underwear is in the suitcase. The kind I like. Now I have granny panties or cheap inferior ones. Why? Because I’m not sure Southwest will call my Victoria Secret panties essential. I rode the bike today at the gym. Why? Because I have a cheap sports bra on vs. my go to athletic brand that is on the pricey side but does the job for the thicker girls that might have more swing in their boobs. So again, I don’t have my stuff and I have no guidance from Southwest on what is considered essential or approved thanks to their vague website and mass issues at the moment. Thanks Target for the consumables. Your quality is high but not what is in my suitcase for comfy clothes. I just want my lulu leggings back asap.

How long is too long to be separated from your belongings? Your holiday gifts? Your favorite pants? Your medicine? My teen’s very expensive makeup bag? My shave bag with the expensive razor. I mean I love me a plastic razor but not permanently. The things that make you feel good in your own way each day have faded day by day. So far I’ve been really out of whack with this whole dilemma. People are calling and texting to see if I’m still Bagless. Yes, I am. When will you get it? Clearly I don’t know and neither does Southwest. Are they going to compensate you? I don’t know. Their efforts to communicate fall on the shitty customer service side for sure.

Next week is the new year. Kids go back to school. People need to work. Life goes back to fast-paced. I need a plan of action. I need to shit or get off the pot. Do I replace my bag contents and move on with life or do I wait an unspecified time for Southwest to take care of me, its customer? I think I need to do me and take care of myself because Southwest left me and others high and dry at the airport with no plan for days on end while they reset their system(s) and the shit pile of baggage that accumulated.

I wouldn’t be home if I didn’t book myself on another airline. I would be hungry if I didn’t pay my own way and find options as none were given. The saga continues. Where is my bag Southwest? Why don’t you have an app to track it? I can track my kids with an AirTag, why don’t you have updated technology that is similar? Heck my dog is even tracked.

Oh how I would love to see the Southwest president on that Undercover Boss show this week in every position in his company. He would probably crumble with what he saw. Heck, maybe that’s a novel idea. Sit in your employees’ shoes for a day and see the chaos. Experience the shit show in the front row.

Well, I made it to my destination #2. Just realized I don’t have pajamas. Yup, those are in my suitcase and I forgot to take a substitute. Just add that along with the favorite hair gel and face lotion that I can’t buy at the store, only special order. And yes I’m not using my favorite perfume either. Just an all around annoyance.

Now the question is will I get my suitcases in January of 2023? Will the contents have molded? How many people would have gone through my suitcase? Did any of the lotion bottles explode in the -15 degrees temperatures in Denver. When will Southwest answer my phone call? When will they send me a personalized email? When will my reimbursements be considered as I need to replenish a teen’s wardrobe before school starts. 

Leaving this post dazed and confused. That is really the only way to describe this mess of Southwest’s.

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