challenges

Service Sucked

Recently I had the worst customer service experience in all my adult years. It was physically, mentally and emotionally draining. It lasted for weeks.

It all started when a company drafted my bank account. This was an approved transaction however somehow they reversed the transaction a few weeks later while I happened to be on vacation. Surely this was a mistake. Although I saw the alert while traveling I said it could wait to be handled upon my return. Surely it was an oversight that could be easily corrected.

Little did I know this clerical error would suck 45 hours of my life from me. Not in the blink of an eye. Over many days. Many excruciatingly painful phone calls. It was awful. My time is so precious to me.

The problem was compounded in many ways. One department needed the help of another’s to get the issue resolved. The employees are all remote so that task has be scheduled for a later date. The call comes from a restricted line that most won’t answer, including me. Then you lose your chance for service and the cycle starts again. It isn’t fun at all.

I learned if you call at 8:05am you get somebody on the line quick but they may not be super smart. As in they answer calls and follow a script. If your question isn’t on the script they are screwed and so are you! In my case my issue was complicated. Their company made an error and resolving it was not simple in their corporate structure. The lack of ability to escalate a call to a supervisor lends the representative to be ill-prepared and you the caller won’t get anywhere. Another vicious cycle. Frustration escalated. 

My story lingered. I’m still mad about it but it did give me a few new toys to look forward to testing out. Of course I shopped on amazon while I was on hold for extended periods of time. That was about the only thing I could do.

If I had a retail job or critical care job, I would not have been able to resolve my issues because I couldn’t spend all that time on the phone. Businesses who provide service need to be able to meet their client needs a-z. It’s not fair for a company to make a mistake and make the burden of correcting the issue on the consumer. End rant #504.

In the end I got an apology for the errors and omissions. That doesn’t do anything for my lost time. However, it shows that sometimes business automation isn’t the best. You need a human in the end to fix a glitch.

Conclusion: yet another example of why corona needs to leave the planet so normalcy in business can resume. If there is even such a thing.

challenges

The S Word

What word(s) am I referring to?

Sex

Shame

Suicide

The three S words noted above are tricky words in a way. They can somewhat be connected. They are also difficult for many to talk openly about.

I took a poll online of some acquaintances. Different genders. Different generations. Different lifestyles. Different life exposures. It was interesting to review the responses.

Sex is hard to talk about for some due to their upbringing. Some find it tricky due to their personal choices. Others find the word only challenging if the audience was an elder. 

Suicide was next up on the list. The ones I thought could speak openly about it found it difficult. The ones that had exposure in the past were okay to talk about it but not secure or confident by any means. Others just saw it as taboo.

Shame brought up a mixed bag of reactions. Especially if shame was linked to either of the other S words. So much to think about.

At the end of the day I challenge you to think about these words in isolation. How comfortable are you opening up a discussion on the word itself or how would you react if one asked you to talk about it?

Sex – a parent has to be prepared for this conversation. A friend may need to counsel a friend on sexual orientation. A grandparent may need to offer support in an abusive situation. Don’t be afraid of this S word. Instead think about how you can prepare yourself to converse about it no matter what the circumstances.

Suicide – everyone should say the word out loud. Everyone should be comfortable asking a friend, family member, coworker or close connection if they are feeling so bad they thought about harming themselves. If the answer is yes, one should probe and actually use the S word to see if that person needs help. Today’s world is challenging for many. Being available to a person struggling may be lifesaving. Practice the word. It’s an important word to have in your vocabulary.

Shame – one can feel shame over the the littlest things. What’s a mole hill to you is a mountain to others. Understanding how a person can feel shame may help you be a better person. This S word can be tough depending on the circumstances. Keep the word in the back of your mind. Be kind to others. 

My S word project was a little random but it was very thought provoking. I hope just the sharing of the words and the brief content of this blog may make you think before you speak. Think before you act. Think before you type. Words are powerful but can also be dangerous. Use your words wisely. Cherish those around you and look to share kind words with others when you can.

Our world has enough hate today. Let’s focus on kindness and shift the S words to promote positive thoughts:

Sunshine

Smile

Supportive

Sweet

Social

Soothe

Success

The above words are a few that come to mind for me. Write your list of a words today. Practice using them in 2021. Focus on the positives but be ready to talk when somebody needs you to cover the other S words! Today’s thought post is aimed at helping others. Do what you can to be prepared to help somebody when the need arises. 

Happy January!

challenges, fitness and nutrition

The Open

This is year #5 for me in The CrossFit Open. Pretty crazy for me to look back and reflect on where I started in the sport I love to where I am today. So many memories. So many relationships built. So many milestones hit. So many adventures. All part of my athlete journey.

A couple months ago the Open didn’t seem like something I would participate this year. It seemed like another disappointment with all the Corona cancellations around my athletic competitions. Then I paused for a minute. I slowed down to appreciate where I’ve been, where to want to get to, and how much I like data. The Open is a data point for me. An accountability pinpoint in time.

Maybe I weigh more this year. Maybe I lift less weight. Maybe I’m not counting my macros right now. Maybe I’m at a different gym. The variables shouldn’t matter. It’s Me vs. Me in the Open. 2021 is a recovery year for me. A rebuild of the foundation that got some cracks in 2020. I’m looking to see how deep the cracks are or how superficial they are. The only way I will know is to push my limits and see how I fare. The Open will help me gauge my comeback results of 2021.

As I look back at some pictures from the 2020 Open, I see some faces have faded in my gym world. As I look back to 2019, I see where some new friendships blossomed and each and every one of them is still intact. A group of strong females between 45-55 years old grinding away. Daily, weekly, monthly we almost in the work. Why not celebrate our commitment, consistency, and courage in the Open? 

2018 and 2017 were a bit of a blur for me as I didn’t do as good of a job documenting all my ups / downs but that’s where the leaderboard comes in. I can see where I stacked up to others worldwide. I can see how far I have come. As I write in this blog I may inspire another to sign up for the open. Or maybe sign up for a gym membership. 

This year I have a job to sign up two newbies to CrossFit to attempt the Open: one in their teens. One in their twenties. Both have journeys in their infancy. I’m looking forward to watching them shine in their own special way. Motivate. Inspire. Repeat. 

I have hope that when I write about my fitness highs, lows and everything in between that I have an audience. The audience may change from year to year and that’s okay by me. I love to inspire all ages. All types of people. The more I impact the more I write. The more I challenge myself to do more year over year.

Thank you for being part of my fitness journey. I’m on the road to fab at 50. You have a front road seat in the journey. You will see my fitness. My friends. My family. My competition. My exhaustion. My will. My pride. My ego. My personality. My triumph. 

Bringing my best: March 2021

Why not join me? The Open is open to all ages and this year you can even compete at home. Options are available to test your fitness.

challenges, family

Body Shaming

Where to start with this one? I’m confident in my body and its outward appearance to others. I may not be a size two with an hourglass figure but that’s okay. I wasn’t built with that frame.

I’m thicker. I have more padding. Some muscles. Some fat. For years I didn’t always make the best eating choices. Those minutes on the lips last a lifetime on the hips is a true statement. Since I can’t change history, I live in the skin I have. The weathered skin. The unbroken shell. The thick-by-design to ward off all those who try to poke at my body image.
This is me as an adult. Have I always been this strong? Probably not, but it’s where I am today. Now for a young impressionable girl, she may struggle with body image. Why? Because the digital world is an unforgiving place. Let me just share a few examples:

  • You are a female athlete. A boy can feel intimidated if your body is stronger than theirs. What do they do? Bash you online. Why? To feed their own ego or soothe their own inferiority complex.
  • You are a female with some meat on your bones. Thick thighs. Big booty. Full chest. Are you different from others your age? Maybe. Does that make you a target? It could. Others may feel the need to pass judgment on you only because they are not confident in themselves. This isn’t always a male. Sometimes females act negatively.

What is wrong with kids today that they think it’s okay to ridicule another female’s body? Body shaming they call it. When the girl cries herself to sleep at night or does not eat for a year, who wins? Nobody.

Words hurt. Pictures tell stories and mark journeys. They should not be used to target somebody’s ego in a negative manner online. Unfortunately shallow folks choose the latter. As sad as it sounds. It happens. 

I am a social person. I’m also an online presence. One can take my pictures and poke fun for them. I am okay with that as it takes all types to make up a world. However a young impressionable girl may not have the same mental strength to do the same when their photos are misused.

If you have a son, raise them right. Teach them to respect women/females. If you have a female teach them that they should lift up other females not degrade them. Neither action is progress. Don’t allow your kids the ability to body shame anyone. It’s not right. It’s hurtful.

Every parent has the responsibility to talk to teens as they approach teen hood to young adults and let them know how the internet can be a tool as well as a weapon. Without that conversation they may not realize how their keystrokes can be damaging.

The repeat convo over and over is the next step. Teens need constant reminders from adults. Their brains are still developing. They may not understand that their actions have consequences. 

If this message reaches you, do your part if you are a parent and have the difficult conversation. If you are in the teen to young adult age group. Read and reread this post as many times as you need to. If you are not in either age group, pass in on or share the overall knowledge. 

challenges

1095 Days in Progress

Hundreds of days ago a project launched. 1095 days is its name. The scope was outlined but it was grey at best. A multi-year project that would cover many twists and turns. A new challenge of the mind and the hand.

How will it start? How will it end? Is it really just the middle that we are in? 1095 days is unfolding before your eyes. You are virtually part of the story. This very blog is part of the storytelling.

A book is in the works. So much to tell. So much to cut. So many details. What stays vs. what goes. Choices. Life has so many choices. As authors we choose. We choose our words. We choose our starting point. We create our audience. We choose to share or not share.

When we started this project I had no clue a pandemic would rock our world and linger for a year. Nor did I know we would capture so many feelings and emotions during the pandemic that would ironically fold into the project. It has to. It’s front and center. Here we are today still fine tuning the project. The destination. Everything in between.

To think about the project brings smiles galore. Just documenting life for a period of time is simply amazing. One can see the highs the lows and everything in between.

For me I’m right where I need to be. Immersed in my growth yet I am eyes wide open to experience new and unforeseen obstacles. Life 360 degrees. 1095 days of life is really just a wow factor to think about it.

Many struggle with visualizing tomorrow. Some struggle living for today. Today I’m looking ahead at what’s next in the process.

What’s next for me is over 100 burpees because I’m in a challenge and I slacked off a few days. For now I put the pen down to burpee the day away.