challenges

Service Sucked

Recently I had the worst customer service experience in all my adult years. It was physically, mentally and emotionally draining. It lasted for weeks.

It all started when a company drafted my bank account. This was an approved transaction however somehow they reversed the transaction a few weeks later while I happened to be on vacation. Surely this was a mistake. Although I saw the alert while traveling I said it could wait to be handled upon my return. Surely it was an oversight that could be easily corrected.

Little did I know this clerical error would suck 45 hours of my life from me. Not in the blink of an eye. Over many days. Many excruciatingly painful phone calls. It was awful. My time is so precious to me.

The problem was compounded in many ways. One department needed the help of another’s to get the issue resolved. The employees are all remote so that task has be scheduled for a later date. The call comes from a restricted line that most won’t answer, including me. Then you lose your chance for service and the cycle starts again. It isn’t fun at all.

I learned if you call at 8:05am you get somebody on the line quick but they may not be super smart. As in they answer calls and follow a script. If your question isn’t on the script they are screwed and so are you! In my case my issue was complicated. Their company made an error and resolving it was not simple in their corporate structure. The lack of ability to escalate a call to a supervisor lends the representative to be ill-prepared and you the caller won’t get anywhere. Another vicious cycle. Frustration escalated. 

My story lingered. I’m still mad about it but it did give me a few new toys to look forward to testing out. Of course I shopped on amazon while I was on hold for extended periods of time. That was about the only thing I could do.

If I had a retail job or critical care job, I would not have been able to resolve my issues because I couldn’t spend all that time on the phone. Businesses who provide service need to be able to meet their client needs a-z. It’s not fair for a company to make a mistake and make the burden of correcting the issue on the consumer. End rant #504.

In the end I got an apology for the errors and omissions. That doesn’t do anything for my lost time. However, it shows that sometimes business automation isn’t the best. You need a human in the end to fix a glitch.

Conclusion: yet another example of why corona needs to leave the planet so normalcy in business can resume. If there is even such a thing.

business

The Deal

The deal is dead so I guess I can write about it. The deal I wanted to wrap up in 2020 with a pretty bow is in the toilet. Gone just like that.

Instead of celebrating the new deal in my portfolio, I am reviewing how it got squashed. It wasn’t just squashed once. It was squashed many times. Why? No lenders want to take a risk in this particular industry thanks to COVID.

Despite a rocking year of financials and long standing history, the market is considered volatile. This is crazy to me because the housing market is booming. Lenders will lend people money for a $400,000.00 home but they can lose their job just like that. As an entrepreneur you need to make things work, not just collect a paycheck.

For this deal I was willing to bet my blood, sweat and tears on an opportunity that is solid and immediately generating revenue but that’s too risky for the stuffy bankers in their suits and ties. 

This is just an example of what’s wrong with today. It’s okay for me. I have other irons in the fire so I’m going to keep on fighting and maybe revisit that opportunity later. Maybe later I won’t want the deal because I wanted it when others saw the odds were down. I like the underdog shots. The come-from-nowhere wins. The opportunities others will toss to the side because it takes grit to get the outcome desired.

For now I’ll watch. I’ll listen. I’ll soak in the experience. I mean I do say you have get some nos before you get the yes. I also believe in karma, timing and gut feelings.

In my gut I know when the time is right for me, the deal of a lifetime will pass by and I’ll be ready to sink my teeth in. For now I’ll wait. I’ll watch. I’ll learn. I’ll keep putting those coins in the piggy bank so I’m ready when opportunity comes knocking.

Can you say Corona has put up a wall for you in 2020? How did you handle your challenge(s)? What, if anything, are you doing now to be ready for traversing the wall. Hopefully your wall is just temporary like mine.

A new day. A new opportunity to get better. Moving on to greener pastures. A little farewell to bankers. I’ll don’t like government loans anyway. I’d rather start with a $20 bill and see how much I grow it.

Starting something from nothing is far more gratifying but not for the weak. Maybe you now know something about me. I will always be chasing the next version of me.

friendship

Sunrise Yoga

I am so excited for sunrise yoga! I got an invite for a new kind of gathering this holiday season.

An invite from a beautiful and kind soul. The invite said:

This is a time to breathe together, pray together, meditate together, move together, laugh together and just be grateful to be together. As an added plus mimosas will be served!

Such a great idea to host such a special event around the holidays that will literally wipe away the woes of 2020. Ready, set, yoga!

After the stretching, an added bonus was relaxing in the hot tub. She really thought of all this details to make the group gathering special and relaxing.

News flash: And just like that the fun snatcher has arrived. The one and only Rona. Yep, that’s right Rona arrived the night before. Not even 12 hours to sunrise. Corona that is. The poor yoga instructor got COVID contact traced. Yup. Pop. Bam. Boom. Fizzle. Flap. Floop. Damn Corona just hanging out like flies on shit.

It’s really okay. We are tech savvy. Those not on quarantine will do makeshift yoga on the big screen and wash our woes away with mimosas and swap yet another shitty Rona story from 2020. Masks + mimosas + Internet + good friends = good times despite the Rona party crasher!

Rona just needs to go far away and stay there! Is 2021 here yet?

challenges, friendship

Garage Games Part Two

It’s the Garage Games Competition time. Master’s division/scaled for this girl this weekend. I wrote about the preparation for this comp a few weeks back but so much has happened in between that post and the actual competition itself.

Corona waves hit some of the competitors I knew, making their prep come to a halt. The recovery for COVID and its impact on one’s lungs will make competing extra grueling for these folks. They will get it done at their best level for that day. I will be cheering for them between rounds as I can.

The comp itself changed some setup rules to accommodate for more social distancing due to waves hitting the area. Only active athletes competing can be inside the gym for their heat. No fans cheering. No warm ups in the gym. No watching the heat before yours. So many changes. These workouts are non-forgiving so that extra cheer will make a difference for some who want to give up in the moment.

Warmups are outside but it’s freezing out. So very cold at 6am, 7am and so on. The bars are cold. The chill is in the air. So that’s a whole different element of warming up your body and then performing in a different temperature inside. 

Talk about added stress for me. It’s also stressful to know I will immediately be shuffled outside as a sweaty mess to cool down in the elements. That’s a recipe to get sick as in a cold. Not COVID but a cold. Unfortunately, now days a cold is like COVID where you have to be locked up if you have the slightest cough or sniffle. So yeah I’m not thrilled.

The reality is also hard to think about visualizing how you compare to others on that big board outside of your home gym when you might feel like a big fish in your pond but when you go in the ocean you seem so much smaller. 

The leaderboard is part of the experience. The measuring stick. How you measure up to others who are CrossFit junkies in your age band of 5 years. There is no asterisk next to your name that says competed under duress. For me the comp is a challenge of myself. The will to push through and thrive as a party of one in hard times. In today’s crazy climate which is a shit show on most days. The temperature elements in the environment. The COVID restrictions. The lack of cheering. It all dials back to just me. Which ironically has been what a lot of 2020 has been for me.

Self discovery. Finding hope inside of oneself. Pushing through individually. A party of one it literally is. My daughter and friends are coming to cheer me on through the windows. Thanks to COVID they have to stay outside in the cold for the safety of the athletes participating. I get it but that’s part of the competition. The crowd. The cheers. The roars. As a competitor I feed off that. There will only be silence and the silence will kill your performance if you let it!

This is a battle I wasn’t expecting when I signed up. I guess I could just celebrate that’s it’s not canceled but I can’t. The reason for this is I did a few virtual races already this year and I again missed the chaos of the crowd, the cheers and the small touches that make those events fun.

When will the world stop snatching all the fun things from us? How long will the madness of isolation, separation, and masked life and more go on? My pals improvised. They made signs and yelled through doorways. I loved their efforts.

My mini group will have fun in our outdoor parking space of solidarity. Socially distanced. Bundled up in warm onesies and blankets. No hot cocoa. No fire barrel but maybe we will have a makeshift heater. Here’s to parking lot madness on a Saturday with good people getting their fitness grind on. This is what masters do. They master adversity. It’s a sign of grit.

(drum roll please) Comp results:

I completed all three taxing workouts.

I didn’t die although I was exhausted.

I changed outfits three times so I wouldn’t be sitting in sweaty clothes in the elements.

I wore a hat during a comp for the first time ever!

I met a cool competitor today and we took a ton of pics together.

I had fun with all the parking lot shenanigans.

I munched on comp snacks from the darkness of the morning through the day.

I put up my best efforts given the environmental challenges.

Now I get to see where I fall on the leaderboard. Took the gold for the local comp. Let’s see if I make to the big board.

It’s time to move on. A new day. A new week. A new month. A new year is on the horizon. On to bigger and better things as this event is now history.

The next event on the chopping block is sunrise yoga with the girls for a fun holiday gathering since we can do this distanced. How are you ringing in the holidays this year?

adventure

91 On Board

My little weekend escape is over or almost over. This afternoon I was on the back of the plane which allowed me to hear the count and recount of passengers manually by the crew before take off. 91 on board. Confirmed 91 on board by the second attendant.

That led me in my idle time on the plane to calculate the percentage occupied to available. Just over 63% was occupied on this flight. I think that’s an upward tick compared to some previous months of hard times for the airlines. How long can airlines hold on with diminished capacity?

I was flying Southwest as mentioned in a previous post. Group boarding but one seat open in between each passenger unless people are family. Another friend was on Delta with the same open seat strategy which I observed on my last Delta flight. Delta includes sanitizing wipes in the on-board sacks. Another was on Spirit and oddly enough there was no breaks in seats and the plane was more full according to a friend. Interesting how each airline adopts their own plans relating to safety and profit.

The airport seemed busy enough on my return leg but not packed. I again enjoyed the people watching aspect including the two women with shower caps, masks and chemistry- type goggles that I saw in line at Starbucks. I really wanted a picture for this post but I couldn’t bring myself to snapping it.

Just another day in the air for this girl. Surprisingly I was super relaxed and just observing for my pre-flight wait, my actual time in air and as I moseyed on out of the airport for the day.

Time to get back into the swing of life for a few days before traveling again. Figuring out my end of year travels. Have to wrap up the cruddy year of 2020 where I seemed firmly planted most days on the homestead. Off to adventure more.

Stay tuned to see where I land next…