Tag: airplane

challenges, travel

Southwest Shitshow

2chicksandapen

Today I am flying across country. From one cold front to another. Snow coverings to celebrate a white Christmas this year and frigid temps that call for warm blankets and toasty fires on the home front with my puppies. A welcome I gladly await but sadly have postponed it thanks to Southwest Airlines and their poor service.

I had been magically flying just above the clouds somewhere on the way to Denver, Colorado. It was a peaceful time of reflection. I was thinking of all the people I have in my life that are amazing yet missing those who aren’t with me this holiday season. As I was flying high I felt the presence of those I miss this year. It was almost like the clouds had names of loved ones gone too soon. At this point in the day there was a calm in the air. Not a worry in the world and I was looking forward to being home.

After landing in Denver, the trip home became a little more complex. Staffing shortages for Southwest Airlines were spiraling out of control for days and today things were supposed to be back on track. That was false. Insanity was lurking everywhere. Crying people everywhere. Cops patrolling gates which is not normal. Emotional outbursts at counters. Lines for days at every Southwest counter yet no supervisors in sight and guess what corporate is closed for the holiday!

The backlog and staff shortages caused rippling effects across the county but Denver was one of the most hard hit. The airline swears it was not poor planning on their part rather storm related issues but I beg to disagree. Plane after plane delayed or cancelled waiting on flight attendants to show up to staff a flight or pilots running out of time due to long delays and federal regulations. I have never seen planes sitting at a gate for hours waiting for staff to load the hundreds of people waiting to get on the plane. Most gates had no attendants either because all those who showed up for work didn’t appreciate the hounding of those waiting for a human to give an update.

Fast forward: many hours sitting and being shuffled gate to gate only to watch planes sit idle or get unloaded due to no staff, incomplete flight crew, or in my case over time limit pilots. It was pure insanity and I was in the midst of it. Then finally we load onto a plane at 8:45 pm and sit for over and hour. Babies crying. People getting anxious of why the plane hasn’t moved. The list goes on and on. Then they take us off the plane because the pilots are under the federal guidelines but their union contracts says they can’t fly. Oh the crowd went wild. Anger was written on many faces while tears well up in the eyes of tired and hungry kids. No hand out of water or blankets for those forced to sleep in the airport. No hotel voucher. Nothing. Just a long line to wait to be rebooked on the computers they kept crashing due to overload of resources. An absolute shit show. The picture above shows the length of every line at every Southwest kiosk. The wait was hours long.

Most rebook options were 2 days out at best, but my case was 12/31 some 6 days later with no access to my bag and no accommodations. Sounds amazing right?

That means you are stranded with no access to bags. Many in tears due to holiday gifts being in their checked bags. No options. Many just stuck. Some elderly couples were in disarray not knowing how to operate the internet swiftly or an app. It was unsettling to watch as folks crumbled around me. A young couple had tickets to Disneyland for first time with young kids and they wouldn’t get that money back or get the experience they had planned. 

I have never experienced such chaos in an airport. Southwest had people stranded for days. My inconvenience seemed minimal in comparison to those traveling with small children or even animals. I heard so many kids crying that just wanted to see Grandma or Grandpa for Christmas. It was awful. Now flip the script to other airlines. They are still flying and the chaos seems mild in comparison despite other airlines taking all the rebooks from Southwest’s incompetence.

In my case it cost me another $1,500 to get home and I had to split up with my child to even make that happen. I had to spent the night in an airport and I had no luggage or hygiene items. By the time I got off my cancelled flight no food places were open. Stores were closed for even water. I will definitely rethink my carryon accessories in the future to prepare for airport Armageddon. When I finally boarded my Delta flight Santa had delivered goodies to all their passengers. Mini stockings full of candy. What a treat and what amazing service. Southwest didn’t even give a bottle a water or blanket to those stranded. What an irony.

Signing off a little sleep deprived. A little annoyed. Most definitely disappointed in Southwest Airlines customer service. 4 hours to wait by phone. An app that crashed. Terminals frozen at the airport. Disconnects on phone and so on. Delta will get my money in the future even if it’s more expensive. Delta even gave out mini stocking goody bags to its passengers on my rebooked flight. So crazy.

I will pick up this with the how to get my bags from Southwest in the coming days.

perspective

The Middle Seat

2chicksandapen

I was on a flight squished in the middle of two strangers. Like sardine in a can. It was an evening flight making the cabin dark. The exception to the darkness was the glow of phones instead of reading lights. This kind of made me a giggle a bit.

I closed my eyes briefly and reflected on my day. My week. My past few months. It’s been a whirlwind but I didn’t expect anything less as I’m on the road to the big 5-0! Today I woke up to the chilly fall air. I had a tennis match with a new partner: I had no expectation other than don’t freeze to death. 

I layered up my clothes before heading out into the tundra. I mean it was 40 degrees which is cold for me. My new partner was nervous. I was cold. It took us a few volleys to get in unison. The gelling is what I like to master. I’ve been told I need to lead on the court but normally I don’t. For me tennis has been about relaxing. Changing up my routine. Meeting new people. Having fun. What I didn’t realize is others were expecting me to lead. Somehow I missed all the cues.

I scratched my head until my team coach chimed in with, you are strong and lead in every other aspect of your life and the partners you are paired with expect nothing else than the same on the court. I scratch my head again. Can I still do all the things I mentioned above and lead? Why yes I can. Once I modified my attitude we began to play better. Communicate more clearly. Win or in some cases or battle to deuce, deuce, deuce and so on. We hung in there for hours. Ultimately losing in the end but that’s okay because we get mimosas at the end. It’s always a happy ending if you look at it that way!

This little tennis match got me thinking when I sat in the middle seat. How much have I led this week? This month. This year. What is still left for me to conquer before 12/31. I love when I get a chance to shake things up and sit in a middle seat. A chance to be idle and drift into that creative space of thought.

I opted to take out my phone and glow. I figured I already had a night light to my left from a laptop and decided a little glow from my iPhone would be a fine accent. Off I went to type away on my teeny tiny keyboard.

It’s a million dollar year for me. It’s been a bunch of firsts. It’s many many new adventures and beginnings. It’s milestones. It’s new friends mixed with old. It’s another year winding down. Just like that. In the blink of eye, 2021 rolled in and began to fade. 
as I pause my writing in my middle seat, I closed my eyes and focused on some deep breathing. Something I enjoy at the gym but find ways to mix it into my days as well. During those calm moments a weightlessness feeling appears. It allows my mind to relax.

Signing off from my middle seat. The squishy uncomfortable spot that nobody wants to pick. The fear of who you are stuck with as neighbors. Today I had the courage to greet others. A new perspective of flying that you may never experience. Eew! Yuck! Nasty! Who in the world thought that was okay?

I am also thankful for my mask on this flight as it’s somewhat masking the stink of the putrid lingering fart. A nearby passenger just fully unloaded something and they might have left a skid mark in their pants. I am so very thankful I was finishing this note instead of doing deep breathing when he/she chose to glow or blow in their own special way way up high in the sky where fresh air space is so limited. No manners!

adventure

Up Up and Away 2.0

2chicksandapen

It’s 4am. The alarm clock buzzes. It’s not the normal hit snooze. It’s travel day. Vacation time. I spring out of bed. I’m in motion. Excitement in the air but also jitters.

Stressed to get in the car with everyone and everything. Is there traffic? How long is the line at the airport? So many unknowns but I’m on a timeline. Unneeded stress for vacation time, but it happens. Bags checked. Now security. More stress. The aroma is straight marijuana or the pungent smell associated with it. The people in the lines reek. Do those folks even know the smell is lurking? Does the old lady by me recognize the smell? I just shake my head.

Mask on. Babies crying. Chatter in different languages. The cries get louder. Workers moving the trash by me in large bins. Elderly folks getting pushed in wheelchairs. The sounds of every kind of rolling suitcase you could think of. Today I am paying attention to the different sounds wheels make. Rickety wheels. Fast wheels. An annoying beeping sound distracts me. Overhead announcements. So much distraction.

The things you observe while charging your phone in the airport. The line for Chick-fil-A is never ending. It’s not even 7am. Everyone wants their breakfast. I have nothing better to do than count people in the line. Almost 100 people in line. Would you wait? My stomach is growling but I’m not waiting. Starbucks is open as well. Their line is long, too. Maybe 40 people deep. I guess I’ll wait for my on plane snack or maybe I’ll day dream about a yummy breakfast at my destination. I heard a lady talking about a pancake flight at a local place. Sounds intriguing.

Flying is interesting. The airport has great people watching. Today is my first to fly with a Boy Scout troop. All decked out in their finest uniforms. Maybe I will sit by one to ask where they are off to.

Let the adventures begin. Time to unplug for take off. Wonder where I’m going….

adventure, fitness and nutrition

Stranded

2chicksandapen

When I started this post I thought I was going to be stranded in a hotel for days due to a snow and ice storm. One bad idea turned into another and chaos followed. All in a matter of 14 hours.

Plane ride 2 hours. Drive time 11 hours. “Let’s beat the storm” I said “and drive.” Much consideration for the party of 5. We go for it. Rent the car. Two back out on the way to the car rental place. No biggie, three will forge ahead.

Or not! Car rental place is sold out of cars despite having a reservation. All other rental places are the same. Guess it’s back to the hotel we go. Good night’s sleep but hotel is booked solid thanks to the weather front fast approaching. One room available but one is not. Maybe there is an option to fly from another airport? Guess we will just figure it out.

Flights cancelled for days on one airline yet another is still functioning. Weird but true. Rebook on another airline at a neighboring airport. 3 go one way. 2 go another way. The race to the finish line is on. 

Group 1 starts out first. Dodging snow and ice via a crazy Uber driver. Group 2 heads to the airport a smidge further away to get on a flight 2 hours later. Delayed. Delayed. Delayed is what’s on the screen for group 1. Group 2 moves on without a hiccup. Both groups used technology to keep up on progress. Both end up eating Whattaburger at their respective gates. The spicy ketchup was cool but everything else was meh.

Snow. Ice. De-ice. Wait. Shuffle seats. Off we go. The wait continues at the gate but this time packed in like sardines. The irony of this is it seemed better than being in the hotel with nothing to do or the unknown of when you could leave.

Being stranded brings up many emotions. Should I stay? Should I attempt to go? Which is right which is wrong? I follow my gut always. Sometimes the path is bumpy but normally I find solid ground at some point.

Part of me was curious about the adventures with friends of doing this that or nothing in the hotel but then I thought for reason xyz it was time to mosey on along. Such a crazy storm passing through at the same time I was passing through town. 

I didn’t get to explore the town like I wanted to due to the weather but I met some interesting people and had a great time with my travel mates even if we were at separate airports on the way back. People watching was extra fun at the airport as some individuals struggled a bit with emotions when delays kept escalating.  

My last 24 hours was a whirlwind to say the least. I enjoyed every last minute of the ups downs and everything in between. Find you some crazy friends to do whimsical things with and just go with the flow.  Plane is about to land so this blog post is going end right here.

perspective

Be Still

2chicksandapen

There I was packed in the plane like a sardine in a can. 24 rows deep. 4 across each aisle. Racked and stacked you’d say. The plane is full.

No 6 feet distanced. Lots of people. Recycled air. Masks up. Here we go. Cheers to a great flight. Up up and away we go.

As I sit still I look over my shoulder and see the peaceful sky. There we are floating in the clouds with the border of the baby blue sky. I enjoyed the peacefulness of being still. The calm. The beauty. The colors.

This is such a variance from my crazy hectic days in the office. Escapes like these with picturesque scenery help me appreciate life and all the experiences one can have as long as their eyes are open.

In that moment it took away the tears of the girl by my side feeling anxious in the sky. The mask. The extra people. The sardine-like atmosphere. Watering eyes over the mask showed the pain. Shaking of the leg showed discomfort. Grasping jewelry around her neck for comfort. How were we so close yet I felt calm and she felt fear?

If I could take it away the pain and fear I would. As we move along the calmness peeks through her fear. The discomfort was temporary thank goodness. A movie is on. A snack in hand. A little water to wash away the woes.

The other neighbor is a technology guru. Clicking on the wifi. Surfing movies. Wait, I need to sneeze. Oh my not on a plane. Yup not once, twice. We giggle in the row a little. Good thing my mask was up! My neighbor didn’t flinch on her technology. Cropping and editing photos. Music in the ears. Not even phased. I’m even learning how to make cartoon images on an iPad from the neighboring seat. It’s so fun to see how others pass time.

Meanwhile, I just keep floating in the cloud. Glancing into the horizon. Thinking about tomorrow. Visualizing the fun and adventures ahead on my little trip. Time to wrap this post up.

That was a long 15 minutes if I do say so myself. This story is real. You may be the most fearless person and boom anxiety can hit. Without warning. Surround yourself with people who know you and can see your struggles so that you can be comforted when your world is closing in on you.

For now I will be still and enjoy my trip above the clouds. My special place where I am just floating in thought as I write some blogs on this very day.

Sending you a smile and wink from the sky above. Somewhere over Jackson, Mississippi. I giggled a little as I wrote that state. M-i-squiggly lines-I-squiggly lines-i-pp-i as I recall from my childhood school days.