Tag: waiting

challenges

Up Too Early

2chicksandapen

3 am came too early for the girl who likes to sleep past 7 am on the daily and even later on the weekend.

What was different? A few things, but nothing serious. Tired, of course. Just unable to sleep. Maybe too much caffeine before bed? Was it a restless night? Not so much. Just a good old case of she can’t sleep. Now. Today. At all. Talk about frustrating!

Not hungry. Not thirsty. Not angry. Not unsettled. Not hyped for a trip or a meeting or a big work deal, nothing. Not a thing to weigh one down. Insomnia. Just insomnia. Toss. Turn. Peek at the clock. Take deep breaths. Count to 20. Listen to the soft sounds of doggies breathing. All so peaceful…but sleep is still miles away. Hate to see what my whoop says tomorrow or today about my overnight recovery. The yawns get heavier but still the sleep doesn’t follow. Day breaks and as predicted, the whoop insists sleep is needed! Just a confirmation of what I already knew.

Visits to dreamland are short. Then longer visits seem deeper yet disturbing content causes me to wake. Unexpected. Sleep deprived: no stormy weather just stormy sleep; a long day awaits this tired soul.

A day outdoors with the sun on her face adds to the exhaustion. Will a late afternoon nap help offset the tiredness? Would a wind down cocktail be better? Who’s to know the exact recipe to support the exhausted. Minutes in daytime seem as long as the endless minutes overnight. Hungry every couple of hours. Snapping at co-workers. Attention drifts. Not quite firing on all cylinders. Body feeling heavy. When is bedtime again?

This fiasco starts again as the new night begins. Eye masks. Extra blankets. Blankets pulled up just right. Reading for a few minutes. Nothing could soothe the soul of the tired one. Maybe it’s time to count sheep? Lullabies? 

Have you ever had a sleepless night?

anonymous letters, challenges, travel

The Saga Continues

2chicksandapen

Thee delivery of bags arrived from Southwest delivery service. I wasn’t home when it arrived but the shipment was short! Three out of four bags made it. Where is the fourth and largest bag? Why is it not with the others? 9 days I waited patiently. I guess I will need to hold online with Southwest for many more hours to find out what the problem is. I will also need to verify all contents are intact in the bags that made it to me.

1 hour 40 minutes on hold yields a human, but I get nowhere. I need to call another number and submit a request online again. Big sigh. Take a few deep breaths. Computer issues again after getting a human on the phone so she can’t help me. She was pleasant but unable to assist. Seems like the sad story is consistent since my initial delay. Southwest has technical issues causing rippling effects in all aspects of their deliverables.

Sorry for the delay. I get it. It’s the 3 of 3 bags that I have a problem with. No notice about missing the fourth bag which is what is associated with my trip. I will just be hanging out in a limbo phase until Southwest declares my bag officially lost or delivers it. I just can’t make up this craziness.

No calls. No emails. No updates. The days pile up. The hope dwindles. Then I see a call on my phone from Salt Lake City, Utah. I decide to answer what I would normally consider spam. Why it’s Southwest calling. I think a human is finally calling me back. Nope. It’s a baggage clerk that has my fourth bag. Why is it in Salt Lake City? Did it ever leave there? Did they send it from Denver there? I will never know. The clerk doesn’t even know I have a claim for the bag. Just weird all around.

Day 12 Fedex will deliver my final suitcase. It will take 12 days to get my belongings to me. Fedex can get it to me in 1 day but Southwest takes 12. This is the craziest thing I have ever experienced. I will hold my breath until Fedex delivers since they don’t provide a tracking number. I can only imagine how much Southwest is spending to get suitcases from one end of the country to another.

Everyone has that one friend, right? The one that dares you to do stuff. My special friend wanted a social media post. It looked something like the note below:

This will conclude my Southwest baggage series. Hopefully they make good on my reimbursements or that will be another blog series.

challenges, travel

Southwest Where Is My Bag

2chicksandapen

Denver to Atlanta. Another day no flight out to Atlanta. Just a bunch of cancellations. Funny how Delta got 8 out of 8 flights out from the same airport. I don’t think Southwest has a clue how to recover from this self-inflicted disaster.

Corporate is still closed on 12/26 despite cancelling so many flights. I would think leadership would cut their holiday time short knowing so many of its customers are suffering. That would be a big NO!

The photo above is just a reminder of all the idle planes sitting at Denver on Christmas Day. And that was just out my little viewing window. 

If you get to customer service they will tell you they are just a call center and need to wait for corporate to give directions as they are not authorized to help solve your problem of no clothes or personal hygiene items. I heard one fella say I’ve been living in a swim trunk for 5 days and I’d like to know when I can get my bag as we have record cold temps in the teens here. Guess what? No just wait.

My bags sit in Denver somewhere in the suitcase pile of I’d guess over 500,000 suitcases. That’s like looking for a needle in a haystack. But my bag isn’t lost according to them. It’s just not presently with me. Does that mean they are not responsible? Well Southwest has that discretion per their policy online. How convenient.

I can call back every day and hold 4 hours along with the hundreds of thousands in the same boat as me. Then after 5 days I can submit a claim to corporate. Well I’m annoyed I’m just going to write and publish this shit show to note whether Southwest takes care of their client in the end or if they screw them.

Stay tuned. Day one is done and no progress. None. None at all. Corporate is still closed and their web inquiry tells me they will get back to me in 10 days. Yawn. Yawn. Yawn.

2 bags missing in action. Last seen in Denver, Colorado. Let’s see what they look like when I get them back, if I get them back.

Fun fact: your valuables are only valued at $3,800 per Southwest at a maximum. Add up the cost of lulu lemon pants, ski gear, base layers, makeup and Christmas presents and boom you are probably over that limit. Remember Southwest wants you to pack your big winter coat vs taking up overhead space that means you probably packed two expensive coats. Winter wear is a lot more costly than summer bikinis and shorts.

adventure

Price is Not Right

2chicksandapen

Oh a few years ago I booked my first flight on Spirit Airlines. It was a treat to say the least. Discount airline means you need to have really low expectations. For this trip I went with the low price deal having no idea how thrifty the experience would be. In the end I vowed never to fly Spirit again and have held true to my word.

However, I had to use Jet Blue recently to get to a destination that carrier frequents on short notice. Cheap was key. My memories of Spirit were tugging on my emotions. Don’t do it my subconscious was saying, but I didn’t listen. I went with the cheap seat as it was just one day in and out. I could pack light.

First email: warning no baggage with this ticket. Just a personal bag like a purse or backpack.

Reminder: no overhead storage with this seat.

Attention: if you have to check a bag it’s a minimum of $65 at the gate.

I have a backpack. I’m packing light. Somehow I think putting my underwear in the bag might cause me to check the bag for $65. I’m seriously having anxiety over the 10 email warnings I’m getting what what I can’t do. Holy cow. Does this leadership team think this wins over customers? For the first time I took out a measuring tape to make sure my backpack fit the dimensions. Insanity.

I can’t wait for the bumpy flight. The no leg room. The lack of snacks. The grouchy people. The overall shitshow I signed myself up for. Why oh why do I torture myself to save a buck? But of course I need to wait. 7:32 pm departure. The time comes and goes.

It’s dead silence on the dark plane while we sit at the gate. Still have a glare from the screen in front of me that I can’t turn off. Just the normal babies crying despite me wearing headphones. I know I said it was quiet, but the babies pierce through with their cries amidst the silence of others. The screen in front of me is all advertisements to pay money for access.  Taunting me during this wait. I wonder how many cave in. Oh, how I miss Delta.

I get an email before I hear an overhead announcement. Take off is now 7:59, but it’s already past 8. The first announcement says we are waiting on bags to be loaded. Okay sounds legit. Or does it? Then I stew on that for a bit since I have time.

15 minutes later, the update is well they are short staffed with laborers to load. It’s taking longer than expected. This is funny. Good thing I still have internet. The guy next to me also has the nervous shakes. One leg goes up and down. Fast. Slower. Super fast. I think it’s nerves but it could be time to go to the bathroom. If he keeps it up I will have to go.

 I almost forgot to mention the poor dad with 2 boys under age 10 who were split up. The dad is in one of the front rows. I’m guessing a six year old is across from me. The other 8 year old is between them. The one closest to me has no headphones. No family. No stacks. I feel for him and the lady next to him who is trying to help him cope. Just heartbreaking. I guess that’s another downside of cheap airfare. You don’t get to sit together unless you pay the fee. 

Just got another email. Another 15 mins are added to take off. I guess the cheap airfare accounts for your time wasted which would then equate to the cost of Delta. I guess I have learned another lesson. Plan ahead to avoid having to choose cheap again. Deadline missed again. 

I will end this post here as it’s about as much negative as I can stand to write about. Well, it’s enough for today anyway. Tomorrow I rant again if I am at the gate for hours.

awareness

The Wait

2chicksandapen

Recently I was put in a situation where I had to wait patiently in a lobby. It was odd. Such idle time on my hands. Nobody talked because there was no congregating in the lobby. Ugly floors to stare at that seemed to be dated back to 1970 or before. Sticky mouse traps visible in most corners, under the water fountain, and in bathroom stalls. It was an odd an eerie place to spend my time.

The highlight of my gloomy experience was jamming to country music on my AirPods while others sat in silence. It was as if we were all sentenced to silent lunch. I took photos of my shoes. I wrote blog posts. I people watched. I twiddled my thumbs. The time seemed to barely move. Similar to the others that waited. Government offices are such a joy to visit. It’s as if they are designed to suck the life out of you as soon as you cross the threshold.face with hand over mouth

A walk to the bathroom seemed like an extravagant stroll in the park. Maybe the lights were slightly brighter. Maybe the sound of the water running was a soothing sound among the silence on the other side of the door. I might have even felt the urge to flush multiple times in case anyone was counting the flushes on the other side of the door.

My mind was exploring the lobby of nothingness. An hour seemed like eternity. I wondered about many things. Why would anyone want to work in this setting? Why would anyone feel the need to silence a hallway or waiting room? Is community such a bad thing? Forty ceiling tiles. Very dusty air vents. Uncomfortable wooden chairs. Chipped walls. The things that piqued my interest while I waited. 

As I wait my turn, I am ever so thankful this gloomy place is not on my regular list of places to frequent. If it was I’m sure I would age very quickly. As I close out this rant about the lonely lobby I hope you can giggle next time you are sitting in that government office thinking about this rant. I also hope you like my comfy and classy looking shoes.