Thee delivery of bags arrived from Southwest delivery service. I wasn’t home when it arrived but the shipment was short! Three out of four bags made it. Where is the fourth and largest bag? Why is it not with the others? 9 days I waited patiently. I guess I will need to hold online with Southwest for many more hours to find out what the problem is. I will also need to verify all contents are intact in the bags that made it to me.
1 hour 40 minutes on hold yields a human, but I get nowhere. I need to call another number and submit a request online again. Big sigh. Take a few deep breaths. Computer issues again after getting a human on the phone so she can’t help me. She was pleasant but unable to assist. Seems like the sad story is consistent since my initial delay. Southwest has technical issues causing rippling effects in all aspects of their deliverables.
Sorry for the delay. I get it. It’s the 3 of 3 bags that I have a problem with. No notice about missing the fourth bag which is what is associated with my trip. I will just be hanging out in a limbo phase until Southwest declares my bag officially lost or delivers it. I just can’t make up this craziness.
No calls. No emails. No updates. The days pile up. The hope dwindles. Then I see a call on my phone from Salt Lake City, Utah. I decide to answer what I would normally consider spam. Why it’s Southwest calling. I think a human is finally calling me back. Nope. It’s a baggage clerk that has my fourth bag. Why is it in Salt Lake City? Did it ever leave there? Did they send it from Denver there? I will never know. The clerk doesn’t even know I have a claim for the bag. Just weird all around.
Day 12 Fedex will deliver my final suitcase. It will take 12 days to get my belongings to me. Fedex can get it to me in 1 day but Southwest takes 12. This is the craziest thing I have ever experienced. I will hold my breath until Fedex delivers since they don’t provide a tracking number. I can only imagine how much Southwest is spending to get suitcases from one end of the country to another.
Everyone has that one friend, right? The one that dares you to do stuff. My special friend wanted a social media post. It looked something like the note below:
This will conclude my Southwest baggage series. Hopefully they make good on my reimbursements or that will be another blog series.
Here we are, day 4 no bags for me and day 6 for a companion traveling on a separate return flight. Their bag is located but not delivered. Both of us have second legs of our trip for New Year’s which causes quite the issue.
Day three was stressful. I had to find time to buy the toiletries that I needed for my trip and those things add up in cost. Not to mention my lack of clothes. I haven’t been to the gym as my workout clothes are in the bag. Wore boots home so now I need sneakers. Oh those are in the bag too. It’s cold out, bummer jacket is in the bag too. You don’t realize what you miss until you don’t have it. A hair brush. A hair dryer. A tooth brush. Favorite perfume. Medicine. The list goes on and on.
Not sure my expectation on getting my suitcase in the next two days since I only managed to speak to one human who had no real live data. This is funny since I could flip over to Delta’s site and track my bag in real time. I guess I will invest in Apple AirTags for my next trip or when I have a suitcase to use again.
I’ve tried in the early morning. I’ve tried mid day. I’ve tried late night and even in the middle of the night to reach customer service. One gets the following:
Fast busy signal
An automated attendant that disconnects you as soon as it offers you English or Spanish options
A lovely hold music that dies out after a while, then random dead silence, then the music cycles back and this repeats for close to 3 hours and then boom you get disconnected. So reassuring.
If you opt for the web version (see above), you fill out an intake form. The form notes if urgent relating to travel in 7 days call. You obviously can’t talk to a human because of the magnitude of this airline disaster and because of the list above. So I guess you have to wait 10 days for the corporate response. Well I wonder if that timeline will change with the influx of inquiries?
In the mean time I am out more cash to replace my essentials, clothes and to cover the cost of my own flight home since Southwest failed in a big way on their round trip ticket. Reminder no hotel voucher. No bottled water. No blankets. No suitcases. Zero service. I used to think Jet Blue and Spirit were at the bottom of the airline food chain but I think Southwest might have won an award for this shit show.
I just got this text just now. It looks like a canned update still providing no direction.
I did however file a baggage claim online but I had to do it one bag at a time vs. all four bags included in my one reservation. Another mild inconvenience but shows their software is behind the times. No confirmation number given for each entry for me to track the progress of. Just a refresh your screen message to enter again. Wonder if this is yet another dummy tool to give the facet they are making progress?
Will I see my suitcases again?
Will I get reimbursed for my expenses?
Will I ever fly Southwest again?
The bag saga will continue until I have resolution. Stay tuned. P.S. I’m traveling to my next destination by car with my bare essentials in a trash bag. Literally my only option. That’s style for sure. This process is exhausting and mentally draining to say the least.
Denver to Atlanta. Another day no flight out to Atlanta. Just a bunch of cancellations. Funny how Delta got 8 out of 8 flights out from the same airport. I don’t think Southwest has a clue how to recover from this self-inflicted disaster.
Corporate is still closed on 12/26 despite cancelling so many flights. I would think leadership would cut their holiday time short knowing so many of its customers are suffering. That would be a big NO!
The photo above is just a reminder of all the idle planes sitting at Denver on Christmas Day. And that was just out my little viewing window.
If you get to customer service they will tell you they are just a call center and need to wait for corporate to give directions as they are not authorized to help solve your problem of no clothes or personal hygiene items. I heard one fella say I’ve been living in a swim trunk for 5 days and I’d like to know when I can get my bag as we have record cold temps in the teens here. Guess what? No just wait.
My bags sit in Denver somewhere in the suitcase pile of I’d guess over 500,000 suitcases. That’s like looking for a needle in a haystack. But my bag isn’t lost according to them. It’s just not presently with me. Does that mean they are not responsible? Well Southwest has that discretion per their policy online. How convenient.
I can call back every day and hold 4 hours along with the hundreds of thousands in the same boat as me. Then after 5 days I can submit a claim to corporate. Well I’m annoyed I’m just going to write and publish this shit show to note whether Southwest takes care of their client in the end or if they screw them.
Stay tuned. Day one is done and no progress. None. None at all. Corporate is still closed and their web inquiry tells me they will get back to me in 10 days. Yawn. Yawn. Yawn.
2 bags missing in action. Last seen in Denver, Colorado. Let’s see what they look like when I get them back, if I get them back.
Fun fact: your valuables are only valued at $3,800 per Southwest at a maximum. Add up the cost of lulu lemon pants, ski gear, base layers, makeup and Christmas presents and boom you are probably over that limit. Remember Southwest wants you to pack your big winter coat vs taking up overhead space that means you probably packed two expensive coats. Winter wear is a lot more costly than summer bikinis and shorts.
Lately I’ve felt like I’ve had writer’s block. I have a lot to write but I don’t necessarily want to write as most of it appears negative. However, when I sit back and reflect I think it’s the perfect time to write. Go offload the blah.
When thinking about a picture for this post I immediately thought of my current book passed on to me. The No Asshole Rule is my current read. Although just into it a few pages I thought about the title. It’s meaning. It’s importance. Then I thought about my writings. My audience. My titles. The importance, hence you get today’s joyful rant. Consider this the no asshole zone. Or maybe I am an asshole. Asshat. Arsehole. Assclown.
The system(s) of life can be draining. The political system. The government system. The judicial system. The whole nine yards. Systems are in place to maintain consistency and reduce problems. However, many of our systems are outdated at best. Many systems are broken. What used to work doesn’t. When systems show signs of weakness they should be able to bend and flex, but it doesn’t because it’s a fixed system.
Life is messy. People are messy. Drama is always lurking. Money is the root of all evil in my eyes and ties to most systems, people and problems. The more you have the more you waste. The more money you have, the bigger the target on your back. Politics thrive on money. The government likes to waste money. Money rules life. Money is a system in itself. A corrupt system because it’s not always fair and consistent among all people.
The judicial system shows different signs of weakness yet its system hasn’t been updated.
I coach one tangled in this system. Most days it’s unkind. Most days money is factor. Money ties to this service. Money means you can’t have this service. Money or cost means you can’t get something you need. Nobody can fix the system because it’s broken and robotic souls manage the chaos.
The things I’ve seen in 2022 cause me great pause. Influential leaders covering their own ass at the expense of another. Those making examples of this or that instead of doing what’s right. So many people in general taken advantage of. So many trying to beat the system. The proverbial system. The system that sticks out likd a sore thumb.
I like to think I give enough in life to others to know karma is on my side. What about others? Where do they fall on the spectrum? Has the world changed so much in my 50 years that one’s self preservation rules over what’s right? Does money solve problems or create problems?
Each day I seem to walk through the mud of life. Some days the mud seems to be thick and heavy weighing me down. Some days it’s just annoying like a rainy day puddles in a field causing aggravation but not devastation. And then the days that the mud feels like it’s quicksand in disguise. If you don’t move fast enough you will be sucked in. I’m not alone. Many are on the struggle bus at various stages or phases of life.
These are just some of the the words that form a tangled web in which we must coexist. We live in a technology world much like the Jetsons cartoon yet our systems are still built on the foundations of the Wild West. Crazy but in my eyes it’s true.
I still have much more to write but this rant will be paused here. In the muck of it all. May this post allow you to reflect on you and what you do for others, for self, for the system or even how the system impacts you. Heck it was just 2020 when the system dictated everything for us thanks to corona. Did we learn anything? Did we make adjustments?
Why is it that people want to put you in the corner? They want to leave you alone. They want to see you but don’t want to hear you. Who wants to be shushed as an adult. Not this girl.
Freedom of speech, didn’t anyone ever teach you that as a kid? If I want to sigh in a business meeting when when somebody says something ridiculous, it shouldn’t be a big deal. When I play tennis and make a sound as I connect my racquet to the ball to emphasize the power of my stroke naturally, I should be able to. When I want to make a new friend and ask their name, it should be no big deal. If my bestie wants to sing her favorite song as she walks in the Walmart parking lot, it shouldn’t cause a commotion.
If there was a car wreck in my path, I would want to stop to see if everyone is okay. I’d stop and ask a question. I’d use my voice. If I had a coworker, I would inquire about their family. Not to be nosy, rather to be genuine. To genuinely get to know the person next to you. I’d be overall curiously engaged. Somehow today this message seems lost to many. So many folks want to mind their business and want you to mind yours. No conversation. No nothing that makes one stand out or command attention. I’m sure I can make my presence known without my words, but that’s not the point of this rant.
Maybe it’s spiraled out of control post-corona: don’t sit close to somebody at work. Don’t make friends at church, watch from home away from others. Don’t talk to strangers? I get that for kids but to me nobody is a stranger as an adult. Don’t even smile with your eyes. Don’t pry into somebody’s personal business. Don’t even make a peep on the tennis court, it’s distracting. Don’t sigh its not polite. Certainly don’t sing like you have your own concert in the parking lot. Nobody invited you to sing. How about screw you!
I will talk to who I want. When I want. I’ll make friends with who I want. I will certainly ignore who I don’t want to go talk to. I will always check in on others. Whether it be for mental health, support, cheerleading , among other valid reasons like checking my daily group chat to see who is the smarty of the day for completing Wordle. I’m a people person. Singing is an outlet for many as is music. Should we not allow music to nourish one’s soul. I don’t deal well with anyone who wants to shush another. It’s barbaric.
I’m a people person tried and true. You can’t shhh me. You can’t put me in a corner. You can’t tell me don’t. The word don’t insinuates to do in my dictionary. Do it again. Do it many times for flair and reinforcement. I might even be relentless if I know what you told me not to do is talk to others or use my voice. Body language can speak just as loud as words but as long as freedoms exist for speech, don’t try to surpass or shush somebody.
Today’s rant is dedicated to the nice old lady who attempted to shhh me. She should go fly off on her broomstick and shhh herself. Her shhh attempt silenced me for a short time as I was caught off guard. Why would she be so blunt and rude? Oh because she is just that. Blunt and rude.
I do believe words are powerful. I do think writing is therapeutic. I think putting my emotions out into the web shows vulnerability and humility. I also think the variety of topics we cover can lead others to uncover who they are or where they are going through our virtual voice. Right here on this blog.
Life is full of experiences. Some good. Some not so good. Many I know are up against odds as we speak, but they push through their obstacles. At the same time others stare at obstacles as if they were cement road blocks. A wall that can’t be climbed. A surface that is impenetrable. An invisible wall preventing oneself from being amazing. This is fear.
Fear of the unknown. Fear of losing. Fear of gaining: fear of experience. Fear of trying. Fear of being good. Fear of losing a job. Fear of hurting somebody’s feelings. Just fear in all aspects.
Todays rant is simple. I was pissed off. I decided to write about it. This is what diarrhea of the mouth or should I say pen or maybe keyboard since this is what our writing looks like. Unfiltered. Just like the murky water of your toilet when you have legit diarrhea. On that visual I will sign off for the evening as I have now began chuckling in my bed as I just wrapped up this post. Laughing now ensures I will sleep well without a wandering mind. No chasing the shhh monster in my sleep tonight.
Oh how my editor is going to cringe when I say post this bitch uncensored and unedited! I’m sure she will get past the initial shock of it but this pic below probably describes her face as she reaches this point in the post. Do I laugh? Do I cry? Do I say OMG? Do I almost want to barf? Probably all of the above and this pic depicts the oh shit face of tomorrow when this bad boy is read by my team. It will definitely be an oh shit moment or two that I can’t wait for.
Good night to all. Let the your mind rest as you sleep away the woes of today to be fiercely dedicated to making tomorrow awesome. Remember to use your voice. Talk to others. And sing that anthem you love in the public bathroom because you can. Listen with curiosity. And don’t shh or shush anyone. If you shh me, I am not your fan girl at all.