Here we are, day 4 no bags for me and day 6 for a companion traveling on a separate return flight. Their bag is located but not delivered. Both of us have second legs of our trip for New Year’s which causes quite the issue.
Day three was stressful. I had to find time to buy the toiletries that I needed for my trip and those things add up in cost. Not to mention my lack of clothes. I haven’t been to the gym as my workout clothes are in the bag. Wore boots home so now I need sneakers. Oh those are in the bag too. It’s cold out, bummer jacket is in the bag too. You don’t realize what you miss until you don’t have it. A hair brush. A hair dryer. A tooth brush. Favorite perfume. Medicine. The list goes on and on.
Not sure my expectation on getting my suitcase in the next two days since I only managed to speak to one human who had no real live data. This is funny since I could flip over to Delta’s site and track my bag in real time. I guess I will invest in Apple AirTags for my next trip or when I have a suitcase to use again.
I’ve tried in the early morning. I’ve tried mid day. I’ve tried late night and even in the middle of the night to reach customer service. One gets the following:
- Fast busy signal
- An automated attendant that disconnects you as soon as it offers you English or Spanish options
- A lovely hold music that dies out after a while, then random dead silence, then the music cycles back and this repeats for close to 3 hours and then boom you get disconnected. So reassuring.
If you opt for the web version (see above), you fill out an intake form. The form notes if urgent relating to travel in 7 days call. You obviously can’t talk to a human because of the magnitude of this airline disaster and because of the list above. So I guess you have to wait 10 days for the corporate response. Well I wonder if that timeline will change with the influx of inquiries?
In the mean time I am out more cash to replace my essentials, clothes and to cover the cost of my own flight home since Southwest failed in a big way on their round trip ticket. Reminder no hotel voucher. No bottled water. No blankets. No suitcases. Zero service. I used to think Jet Blue and Spirit were at the bottom of the airline food chain but I think Southwest might have won an award for this shit show.
I just got this text just now. It looks like a canned update still providing no direction.
I did however file a baggage claim online but I had to do it one bag at a time vs. all four bags included in my one reservation. Another mild inconvenience but shows their software is behind the times. No confirmation number given for each entry for me to track the progress of. Just a refresh your screen message to enter again. Wonder if this is yet another dummy tool to give the facet they are making progress?
Will I see my suitcases again?
Will I get reimbursed for my expenses?
Will I ever fly Southwest again?
The bag saga will continue until I have resolution. Stay tuned. P.S. I’m traveling to my next destination by car with my bare essentials in a trash bag. Literally my only option. That’s style for sure. This process is exhausting and mentally draining to say the least.