Tag: travel

challenges, travel

Days 5 – 7

2chicksandapen

On the road for New Year’s. Lacking so my of MY essentials thanks to Southwest’s incompetence. Now I’ve purchased some replacements, but not enough. I even feel guilty about what I bought for the interim but I’m not happy I’m in the situation I am in. Stacking receipts and visiting retail establishments post-holiday is on my least favorite list by a long shot.

My new underwear is in the suitcase. The kind I like. Now I have granny panties or cheap inferior ones. Why? Because I’m not sure Southwest will call my Victoria Secret panties essential. I rode the bike today at the gym. Why? Because I have a cheap sports bra on vs. my go to athletic brand that is on the pricey side but does the job for the thicker girls that might have more swing in their boobs. So again, I don’t have my stuff and I have no guidance from Southwest on what is considered essential or approved thanks to their vague website and mass issues at the moment. Thanks Target for the consumables. Your quality is high but not what is in my suitcase for comfy clothes. I just want my lulu leggings back asap.

How long is too long to be separated from your belongings? Your holiday gifts? Your favorite pants? Your medicine? My teen’s very expensive makeup bag? My shave bag with the expensive razor. I mean I love me a plastic razor but not permanently. The things that make you feel good in your own way each day have faded day by day. So far I’ve been really out of whack with this whole dilemma. People are calling and texting to see if I’m still Bagless. Yes, I am. When will you get it? Clearly I don’t know and neither does Southwest. Are they going to compensate you? I don’t know. Their efforts to communicate fall on the shitty customer service side for sure.

Next week is the new year. Kids go back to school. People need to work. Life goes back to fast-paced. I need a plan of action. I need to shit or get off the pot. Do I replace my bag contents and move on with life or do I wait an unspecified time for Southwest to take care of me, its customer? I think I need to do me and take care of myself because Southwest left me and others high and dry at the airport with no plan for days on end while they reset their system(s) and the shit pile of baggage that accumulated.

I wouldn’t be home if I didn’t book myself on another airline. I would be hungry if I didn’t pay my own way and find options as none were given. The saga continues. Where is my bag Southwest? Why don’t you have an app to track it? I can track my kids with an AirTag, why don’t you have updated technology that is similar? Heck my dog is even tracked.

Oh how I would love to see the Southwest president on that Undercover Boss show this week in every position in his company. He would probably crumble with what he saw. Heck, maybe that’s a novel idea. Sit in your employees’ shoes for a day and see the chaos. Experience the shit show in the front row.

Well, I made it to my destination #2. Just realized I don’t have pajamas. Yup, those are in my suitcase and I forgot to take a substitute. Just add that along with the favorite hair gel and face lotion that I can’t buy at the store, only special order. And yes I’m not using my favorite perfume either. Just an all around annoyance.

Now the question is will I get my suitcases in January of 2023? Will the contents have molded? How many people would have gone through my suitcase? Did any of the lotion bottles explode in the -15 degrees temperatures in Denver. When will Southwest answer my phone call? When will they send me a personalized email? When will my reimbursements be considered as I need to replenish a teen’s wardrobe before school starts. 

Leaving this post dazed and confused. That is really the only way to describe this mess of Southwest’s.

challenges, travel

Southwest Where Is My Bag

2chicksandapen

Denver to Atlanta. Another day no flight out to Atlanta. Just a bunch of cancellations. Funny how Delta got 8 out of 8 flights out from the same airport. I don’t think Southwest has a clue how to recover from this self-inflicted disaster.

Corporate is still closed on 12/26 despite cancelling so many flights. I would think leadership would cut their holiday time short knowing so many of its customers are suffering. That would be a big NO!

The photo above is just a reminder of all the idle planes sitting at Denver on Christmas Day. And that was just out my little viewing window. 

If you get to customer service they will tell you they are just a call center and need to wait for corporate to give directions as they are not authorized to help solve your problem of no clothes or personal hygiene items. I heard one fella say I’ve been living in a swim trunk for 5 days and I’d like to know when I can get my bag as we have record cold temps in the teens here. Guess what? No just wait.

My bags sit in Denver somewhere in the suitcase pile of I’d guess over 500,000 suitcases. That’s like looking for a needle in a haystack. But my bag isn’t lost according to them. It’s just not presently with me. Does that mean they are not responsible? Well Southwest has that discretion per their policy online. How convenient.

I can call back every day and hold 4 hours along with the hundreds of thousands in the same boat as me. Then after 5 days I can submit a claim to corporate. Well I’m annoyed I’m just going to write and publish this shit show to note whether Southwest takes care of their client in the end or if they screw them.

Stay tuned. Day one is done and no progress. None. None at all. Corporate is still closed and their web inquiry tells me they will get back to me in 10 days. Yawn. Yawn. Yawn.

2 bags missing in action. Last seen in Denver, Colorado. Let’s see what they look like when I get them back, if I get them back.

Fun fact: your valuables are only valued at $3,800 per Southwest at a maximum. Add up the cost of lulu lemon pants, ski gear, base layers, makeup and Christmas presents and boom you are probably over that limit. Remember Southwest wants you to pack your big winter coat vs taking up overhead space that means you probably packed two expensive coats. Winter wear is a lot more costly than summer bikinis and shorts.

adventure, travel

Park City, Utah

2chicksandapen

It’s the end of 2022. I spent way too many days out in the cold this year, but somehow I booked a year end vacation in the tundra. Cold for me. Snow for me. The destination was selected. Park City, Utah in the chilly month of December. 

A few hours by plane gets me to the powdery land of snow-filled adventures. Time to play in this winter wonderland and document all my favorite spots. The picture below captures the frigid temps that I am about to endure.

The crazy began with packing. How many layers would be needed? Do I pack the big puffy jacket or lug it through the airport. Do I have enough heat packs? The list of doubt goes on and on. I guess you will read on and find out how I fared on this spectacular adventure. Just two bags. Ready to go on Southwest. Just two bags was important. I need one just for extra layers.

We didn’t get too far into the trip before chaos erupted. A lost bag. Tears for hours for the one with the missing bag. Big ugly tears of loss. Fear of the unknown. Regrets galore. It was awful. The tale of the white suitcase will not be forgotten anytime soon. Reunited 48 hours later with a lesson learned along the way is the best way to sum up this unexpected fiasco. A lot of help from those along the way.

After a long trek, food was a much needed requirement. Before actually reaching Park City, we hit a notable dive from the Guy Fieri TV show Diners, Drive-ins and Dives… called the red Iguana. A tiny hole in the wall known for their mole sauces. I was definitely excited to try their sample mole plate after watching a documentary on how mole sauce is made and the variations. Not to mention the chocolate involved. A neat pit stop to check off the foodie list. Killer nachos was my choice for the day and it didn’t disappoint.

The photo below gives a little snapshot of each of these sauces for those unfamiliar with mole and with curious minds. Ignore the prices. Focus on the descriptions.

A short drive from Salt Lake City to the final destination of Park City, Utah. Gorgeous mountain views. Snow-capped mountain tops. Cool crisp air. All were welcoming signs that we had arrived. More posts will follow in the coming days covering food, adventures and whatever else doesn’t hit the cutting room floor. I hope you enjoy the winter adventures through my eyes. For me, I may be in a winter wonderland one week and basking in sunshine in Florida the next week. You just never know which way the wind will blow me.

For now you are getting the wintertime snowy adventures, while next time you may see more sunshine. Either way travel documents many life experiences. The dagger-like icicles are a nice reminder by my window each morning. Should the air warm up those daggers may fall and cause some injuries. I’ll be treading with caution in the days ahead.

Stay tuned as I explore this winter wonderland in the days ahead. While I’m packed and ready for the cold I am hearing of the storm of the century hitting every other part of the US and it seems I may end up being in the warmer climate during this trip. What an irony.

challenges, travel

Southwest Shitshow

2chicksandapen

Today I am flying across country. From one cold front to another. Snow coverings to celebrate a white Christmas this year and frigid temps that call for warm blankets and toasty fires on the home front with my puppies. A welcome I gladly await but sadly have postponed it thanks to Southwest Airlines and their poor service.

I had been magically flying just above the clouds somewhere on the way to Denver, Colorado. It was a peaceful time of reflection. I was thinking of all the people I have in my life that are amazing yet missing those who aren’t with me this holiday season. As I was flying high I felt the presence of those I miss this year. It was almost like the clouds had names of loved ones gone too soon. At this point in the day there was a calm in the air. Not a worry in the world and I was looking forward to being home.

After landing in Denver, the trip home became a little more complex. Staffing shortages for Southwest Airlines were spiraling out of control for days and today things were supposed to be back on track. That was false. Insanity was lurking everywhere. Crying people everywhere. Cops patrolling gates which is not normal. Emotional outbursts at counters. Lines for days at every Southwest counter yet no supervisors in sight and guess what corporate is closed for the holiday!

The backlog and staff shortages caused rippling effects across the county but Denver was one of the most hard hit. The airline swears it was not poor planning on their part rather storm related issues but I beg to disagree. Plane after plane delayed or cancelled waiting on flight attendants to show up to staff a flight or pilots running out of time due to long delays and federal regulations. I have never seen planes sitting at a gate for hours waiting for staff to load the hundreds of people waiting to get on the plane. Most gates had no attendants either because all those who showed up for work didn’t appreciate the hounding of those waiting for a human to give an update.

Fast forward: many hours sitting and being shuffled gate to gate only to watch planes sit idle or get unloaded due to no staff, incomplete flight crew, or in my case over time limit pilots. It was pure insanity and I was in the midst of it. Then finally we load onto a plane at 8:45 pm and sit for over and hour. Babies crying. People getting anxious of why the plane hasn’t moved. The list goes on and on. Then they take us off the plane because the pilots are under the federal guidelines but their union contracts says they can’t fly. Oh the crowd went wild. Anger was written on many faces while tears well up in the eyes of tired and hungry kids. No hand out of water or blankets for those forced to sleep in the airport. No hotel voucher. Nothing. Just a long line to wait to be rebooked on the computers they kept crashing due to overload of resources. An absolute shit show. The picture above shows the length of every line at every Southwest kiosk. The wait was hours long.

Most rebook options were 2 days out at best, but my case was 12/31 some 6 days later with no access to my bag and no accommodations. Sounds amazing right?

That means you are stranded with no access to bags. Many in tears due to holiday gifts being in their checked bags. No options. Many just stuck. Some elderly couples were in disarray not knowing how to operate the internet swiftly or an app. It was unsettling to watch as folks crumbled around me. A young couple had tickets to Disneyland for first time with young kids and they wouldn’t get that money back or get the experience they had planned. 

I have never experienced such chaos in an airport. Southwest had people stranded for days. My inconvenience seemed minimal in comparison to those traveling with small children or even animals. I heard so many kids crying that just wanted to see Grandma or Grandpa for Christmas. It was awful. Now flip the script to other airlines. They are still flying and the chaos seems mild in comparison despite other airlines taking all the rebooks from Southwest’s incompetence.

In my case it cost me another $1,500 to get home and I had to split up with my child to even make that happen. I had to spent the night in an airport and I had no luggage or hygiene items. By the time I got off my cancelled flight no food places were open. Stores were closed for even water. I will definitely rethink my carryon accessories in the future to prepare for airport Armageddon. When I finally boarded my Delta flight Santa had delivered goodies to all their passengers. Mini stockings full of candy. What a treat and what amazing service. Southwest didn’t even give a bottle a water or blanket to those stranded. What an irony.

Signing off a little sleep deprived. A little annoyed. Most definitely disappointed in Southwest Airlines customer service. 4 hours to wait by phone. An app that crashed. Terminals frozen at the airport. Disconnects on phone and so on. Delta will get my money in the future even if it’s more expensive. Delta even gave out mini stocking goody bags to its passengers on my rebooked flight. So crazy.

I will pick up this with the how to get my bags from Southwest in the coming days.

inspire

Views

2chicksandapen

When I travel I take a lot of pictures. Mostly to capture memories. However, sometimes I stumble upon great shots when the photo reel is reviewed later. For this post I decided to post a few of my favorite or special views from near and far over the past several months along with a few quirky shots I’m tossing in for either humor or flair.

This gem came from a recent RV trip in the Tennessee mountains. The glows at different times of day were nothing short of amazing. The rays between the clouds reflected so nicely off the water. The mountains in layers was a great accent to create the overall beautiful view. From high spots to low spots each area we visited highlighted the water, the mountains and the trees just a little differently but so beautiful.

Coffee art. Oh how I am a fan. I have no clue how to make such art but I really can’t refuse some warm cups full of fancy coffee drinks with artistic flair. This gem was compliments of a local coffee shop owned by a friend.

Two pals just horsing around. No pun intended, right? This photo comes straight from 3Splitz Farm in Blairsville, Georgia. I may be a fan of the owners but there is nothing more beautiful than seeing horses enjoy a play day in the pasture. Whether up close like this or viewing from the deck above, the unique views are always a pleasure.

It’s not your basic to do list. As it it’s not on paper or a whiteboard. It’s permanently tattooed on a person’s inner thigh documenting cool milestones they are celebrating. A reminder of strength, courage and resilience. Red indicating complete. Blank showing what’s on the horizon. In this instance the person took out a thin sharpie to note completion of the 50k race since it’s not time to re-ink the tattoo yet. This is a fun one to think about.

My dinner plate. Grilled salmon, broccoli, zucchini and the little lemon for flavor. Folded up in aluminum foil, this is a quick and easy healthy dish to add into your week. So tasty. So filling. Just so happens to be healthy.

This photo is one for the record book. A tourist visit to Voodoo Donuts in Portland, Oregon to see what all the hype was about. Wasn’t I surprised when I was video chatting with my mom on donut selections only to see a donut called Cock N’ Balls! Design no less than a dick or a penis. And yes I did buy one and traveled home by plane with it to show my friends. Yes, that I did.

I’m a sucker for a sunset. I’m a sucker for reflection photos in water. Every second seems so different. The colors change so quick. This was a favorite from a summer trip out west. A beautiful day with friends and family exploring new destinations.

A view from the summer. The reflection of the clouds. The stillness of the morning while the water was idle. The old boardwalk posts sitting there serving no purpose added to the ambience. The still and calm of this photo keeps it as one of my favorites.

On the streets of New Orleans this spring . My Golden friend was earning money flipping people off. This is real life. This photo brings up so many questions for who thinks of this idea? Who puts money on the bucket? Does this person make a living this way? For now I will just think since the person doesn’t flinch. Rather he just flips off the passers by.  Would you drop a dollar or two in the bucket?

I’m ending this photo reel on a unicorn note. A colorful collection of sticky notes. An accent pen. All together with a miniature unicorn piñata. A cool gift set I received that brings nothing but giggles when I look at it. I don’t so much use the items for their functionality, rather I use it to decorate a fun office space I have. Just because.

I hope these 10 shots brought you some enjoyment. Maybe they made you curious. Possibly they could cause you to take a trip. Whatever you fancy, I’m happy to have shared these few moments I captured and noted as views. My views.