Denver to Atlanta. Another day no flight out to Atlanta. Just a bunch of cancellations. Funny how Delta got 8 out of 8 flights out from the same airport. I don’t think Southwest has a clue how to recover from this self-inflicted disaster.
Corporate is still closed on 12/26 despite cancelling so many flights. I would think leadership would cut their holiday time short knowing so many of its customers are suffering. That would be a big NO!
The photo above is just a reminder of all the idle planes sitting at Denver on Christmas Day. And that was just out my little viewing window.
If you get to customer service they will tell you they are just a call center and need to wait for corporate to give directions as they are not authorized to help solve your problem of no clothes or personal hygiene items. I heard one fella say I’ve been living in a swim trunk for 5 days and I’d like to know when I can get my bag as we have record cold temps in the teens here. Guess what? No just wait.
My bags sit in Denver somewhere in the suitcase pile of I’d guess over 500,000 suitcases. That’s like looking for a needle in a haystack. But my bag isn’t lost according to them. It’s just not presently with me. Does that mean they are not responsible? Well Southwest has that discretion per their policy online. How convenient.
I can call back every day and hold 4 hours along with the hundreds of thousands in the same boat as me. Then after 5 days I can submit a claim to corporate. Well I’m annoyed I’m just going to write and publish this shit show to note whether Southwest takes care of their client in the end or if they screw them.
Stay tuned. Day one is done and no progress. None. None at all. Corporate is still closed and their web inquiry tells me they will get back to me in 10 days. Yawn. Yawn. Yawn.
2 bags missing in action. Last seen in Denver, Colorado. Let’s see what they look like when I get them back, if I get them back.
Fun fact: your valuables are only valued at $3,800 per Southwest at a maximum. Add up the cost of lulu lemon pants, ski gear, base layers, makeup and Christmas presents and boom you are probably over that limit. Remember Southwest wants you to pack your big winter coat vs taking up overhead space that means you probably packed two expensive coats. Winter wear is a lot more costly than summer bikinis and shorts.
On a recent trip to wintry Utah, we walked through a forest of aspen trees. Our guide on the adventure talked about the way the trees are all connected through their root systems. Utah has the aspen tree as a state symbol. It is meant to remind that we all connect through our roots. We are all interdependent and intertwined. We depend on the same earth for nourishment and sustenance. We are inseparable from one another in meaningful, sometimes hidden ways.
And still, each tree comes up as an individual. We all appear to stand on our own, with our own strength. Don’t forget your roots, though. Those connections make it harder to pull us out of the ground.
As I walked through a souvenir shop in the same town, I saw a sign on the back of a display…Utah is the Beehive State. My travel buddy had wondered at the strange almost poo-like shape on road signs…now the answer! A beehive. I said something to the shop owner and he chimed in about the origins of the symbol which came with the early Mormon settlers. The hive speaks about working as a unit. Staying together. Creating a sweet reward at the end. The land of Milk and Honey.
In a time where a feeling of community often seems lost, both of these symbols stuck with me. So too did each of the people who shared their meanings with such confidence and eloquence. We are all connected and working together seems necessary to make things that are beneficial and meaningful. A couple of random insights from recent travels.
It’s the end of 2022. I spent way too many days out in the cold this year, but somehow I booked a year end vacation in the tundra. Cold for me. Snow for me. The destination was selected. Park City, Utah in the chilly month of December.
A few hours by plane gets me to the powdery land of snow-filled adventures. Time to play in this winter wonderland and document all my favorite spots. The picture below captures the frigid temps that I am about to endure.
The crazy began with packing. How many layers would be needed? Do I pack the big puffy jacket or lug it through the airport. Do I have enough heat packs? The list of doubt goes on and on. I guess you will read on and find out how I fared on this spectacular adventure. Just two bags. Ready to go on Southwest. Just two bags was important. I need one just for extra layers.
We didn’t get too far into the trip before chaos erupted. A lost bag. Tears for hours for the one with the missing bag. Big ugly tears of loss. Fear of the unknown. Regrets galore. It was awful. The tale of the white suitcase will not be forgotten anytime soon. Reunited 48 hours later with a lesson learned along the way is the best way to sum up this unexpected fiasco. A lot of help from those along the way.
After a long trek, food was a much needed requirement. Before actually reaching Park City, we hit a notable dive from the Guy Fieri TV show Diners, Drive-ins and Dives… called the red Iguana. A tiny hole in the wall known for their mole sauces. I was definitely excited to try their sample mole plate after watching a documentary on how mole sauce is made and the variations. Not to mention the chocolate involved. A neat pit stop to check off the foodie list. Killer nachos was my choice for the day and it didn’t disappoint.
The photo below gives a little snapshot of each of these sauces for those unfamiliar with mole and with curious minds. Ignore the prices. Focus on the descriptions.
A short drive from Salt Lake City to the final destination of Park City, Utah. Gorgeous mountain views. Snow-capped mountain tops. Cool crisp air. All were welcoming signs that we had arrived. More posts will follow in the coming days covering food, adventures and whatever else doesn’t hit the cutting room floor. I hope you enjoy the winter adventures through my eyes. For me, I may be in a winter wonderland one week and basking in sunshine in Florida the next week. You just never know which way the wind will blow me.
For now you are getting the wintertime snowy adventures, while next time you may see more sunshine. Either way travel documents many life experiences. The dagger-like icicles are a nice reminder by my window each morning. Should the air warm up those daggers may fall and cause some injuries. I’ll be treading with caution in the days ahead.
Stay tuned as I explore this winter wonderland in the days ahead. While I’m packed and ready for the cold I am hearing of the storm of the century hitting every other part of the US and it seems I may end up being in the warmer climate during this trip. What an irony.
The cleanup was pretty quick. Kept some scraps for the next project. Returned extra materials to Home Depot. Emptied the trash. Ran a quick vacuum and packed up the tools. Snapped a few more photos. Finished.
Time to use the newly updated 120 square feet of space. Finished in the time allotted. Somewhat within budget. Recycled materials were used. Ideas were reworked many times. A little helper provided some labor along the way. Many songs were listened to while jamming and working. Evening and weekends spent hustling in a different way. Rain days got in the way a few times, but not too many.
Two trips to Home Depot. A few cuss words. No emergency room visits was a plus. Some tools were borrowed. A small power saw was purchased but will be reused on another project. Winter will require a small space heater for warmth (see above). Spring and fall will have a nice breeze with windows open. Summer will have a small Room air conditioning unit. Built on a budget. Built to be used. Built by me. Not perfectly designed but it’s perfectly useful. A great experience to learn and see the fruits of my labor.
As I wrap up this DIY project, I definitely have a new appreciation for the construction industry. I also understand why there are specialized trades such as carpeting, painting, ceiling work, trim work, electrical, plumbing, etc. It’s hard to be good at everything. So many chances to get injured with a momentary lapse in judgment.
From nothing to something. Building away. Lots of different types. Carpet. Metal. Trim. Walls. Insulation. It sure was a fun experience to knock out this little project. Two more projects to go. One planned. One unplanned. Just the way life goes I supposed. DIY trims the budget and allows one to do more with less. That’s where I am at on these little fix it jobs. Elbow grease and positivity will get you far in these kind of projects. A willing helper goes a long way, too.
I didn’t even mind cleaning at the end. Gave me a sense of completion. Happy 2023 to you!
Today I am flying across country. From one cold front to another. Snow coverings to celebrate a white Christmas this year and frigid temps that call for warm blankets and toasty fires on the home front with my puppies. A welcome I gladly await but sadly have postponed it thanks to Southwest Airlines and their poor service.
I had been magically flying just above the clouds somewhere on the way to Denver, Colorado. It was a peaceful time of reflection. I was thinking of all the people I have in my life that are amazing yet missing those who aren’t with me this holiday season. As I was flying high I felt the presence of those I miss this year. It was almost like the clouds had names of loved ones gone too soon. At this point in the day there was a calm in the air. Not a worry in the world and I was looking forward to being home.
After landing in Denver, the trip home became a little more complex. Staffing shortages for Southwest Airlines were spiraling out of control for days and today things were supposed to be back on track. That was false. Insanity was lurking everywhere. Crying people everywhere. Cops patrolling gates which is not normal. Emotional outbursts at counters. Lines for days at every Southwest counter yet no supervisors in sight and guess what corporate is closed for the holiday!
The backlog and staff shortages caused rippling effects across the county but Denver was one of the most hard hit. The airline swears it was not poor planning on their part rather storm related issues but I beg to disagree. Plane after plane delayed or cancelled waiting on flight attendants to show up to staff a flight or pilots running out of time due to long delays and federal regulations. I have never seen planes sitting at a gate for hours waiting for staff to load the hundreds of people waiting to get on the plane. Most gates had no attendants either because all those who showed up for work didn’t appreciate the hounding of those waiting for a human to give an update.
Fast forward: many hours sitting and being shuffled gate to gate only to watch planes sit idle or get unloaded due to no staff, incomplete flight crew, or in my case over time limit pilots. It was pure insanity and I was in the midst of it. Then finally we load onto a plane at 8:45 pm and sit for over and hour. Babies crying. People getting anxious of why the plane hasn’t moved. The list goes on and on. Then they take us off the plane because the pilots are under the federal guidelines but their union contracts says they can’t fly. Oh the crowd went wild. Anger was written on many faces while tears well up in the eyes of tired and hungry kids. No hand out of water or blankets for those forced to sleep in the airport. No hotel voucher. Nothing. Just a long line to wait to be rebooked on the computers they kept crashing due to overload of resources. An absolute shit show. The picture above shows the length of every line at every Southwest kiosk. The wait was hours long.
Most rebook options were 2 days out at best, but my case was 12/31 some 6 days later with no access to my bag and no accommodations. Sounds amazing right?
That means you are stranded with no access to bags. Many in tears due to holiday gifts being in their checked bags. No options. Many just stuck. Some elderly couples were in disarray not knowing how to operate the internet swiftly or an app. It was unsettling to watch as folks crumbled around me. A young couple had tickets to Disneyland for first time with young kids and they wouldn’t get that money back or get the experience they had planned.
I have never experienced such chaos in an airport. Southwest had people stranded for days. My inconvenience seemed minimal in comparison to those traveling with small children or even animals. I heard so many kids crying that just wanted to see Grandma or Grandpa for Christmas. It was awful. Now flip the script to other airlines. They are still flying and the chaos seems mild in comparison despite other airlines taking all the rebooks from Southwest’s incompetence.
In my case it cost me another $1,500 to get home and I had to split up with my child to even make that happen. I had to spent the night in an airport and I had no luggage or hygiene items. By the time I got off my cancelled flight no food places were open. Stores were closed for even water. I will definitely rethink my carryon accessories in the future to prepare for airport Armageddon. When I finally boarded my Delta flight Santa had delivered goodies to all their passengers. Mini stockings full of candy. What a treat and what amazing service. Southwest didn’t even give a bottle a water or blanket to those stranded. What an irony.
Signing off a little sleep deprived. A little annoyed. Most definitely disappointed in Southwest Airlines customer service. 4 hours to wait by phone. An app that crashed. Terminals frozen at the airport. Disconnects on phone and so on. Delta will get my money in the future even if it’s more expensive. Delta even gave out mini stocking goody bags to its passengers on my rebooked flight. So crazy.
I will pick up this with the how to get my bags from Southwest in the coming days.
2 Chicks and a blog 