The research was done. 4 stars with almost 800 reviews. Great written reviews at quick glance. The research revealed this restaurant as a viable option compared to the other area options. Everyone was hungry. The drive was 24 miles from the hotel, but 4 stars seemed worth it considering other options that hovered around 2.5 stars.
We took the drive. It wasn’t bad. We arrived to a decent wait of 35 minutes or so. No rush on our end, thus we waited. Observing the wait time grow due to low staff levels. Employees were strategizing at the hostess stand on how to cover the evening with such a limited staff.
Many large groups left when the wait time reached 1.5 hours. The lobby began to dwindle. Those coming out seemed full and had leftovers. All of which leads me to think they all enjoyed their meal. The text came that the table was ready. Once inside we noticed the establishment was barely at capacity. Such a sad sight given the number of customers that left without buying or even sitting down. Then again the bar was buzzing with those who did wait which I suppose helps with the day’s profits.
The waitress was prompt and kind upon arrival to the table. The waitress offered suggestions as we were just visiting this area. Again all action led me to think we were in for a great experience. All three meals were ordered off the waitress suggestions. This is normally a smart choice. Unfortunately, today was not my day at this hot spot of a restaurant. There were a few red flags.
- The first problem was a giggle and shriek. The shrimp pasta dish had one long hair interwoven in the fettuccine. Upon further inspection, there was a smaller kinky curled hair. So disgusting. The other person with the same dish couldn’t enjoy their meal thanks to this encounter.
- Across the table from where the giggle was sat another person who might have indulged in the misfortune of her table mate. That was short lived. Her shrimp and grits dish came to the table with a very strong smell of garlic and onion. Just one bite. One small bite and it was over. It was as if she bit into a very strong onion. Upon further review it seemed there was minced/chopped garlic and onion instead of grits. Not sure who thought that was funny but the foul taste is still in her mouth hours later.
Our small group paid the check and left hungry. It was just one of those moments you shake your head at and move on. Then my text chirps asking me to fill out a survey and how five stars would help a small business. I ordinarily would jump at a chance to help a small business. Today, however, I couldn’t do that in clear conscience.
I decided to blog about this incident for a few reasons. Brushing of the teeth, tongue and using mouthwash still has not removed the onion flavor from her mouth even after several hours. The five star rating one asked for was definitely not worthy based on my experience. I also had some spare time in my hotel and felt a rant was warranted.
Have you ever had hair in your food at a restaurant? I know this restaurant was a big box design instead of a mom and pop place. I guess when you grow big, you may be willing to compromise quality. No business names are listed in this post intentionally. However, I would never return to this inferior establishment. A first impression is a lasting one in my mind.