Tag: observations

challenges, travel

Bagless Still

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Here we are, day 4 no bags for me and day 6 for a companion traveling on a separate return flight. Their bag is located but not delivered. Both of us have second legs of our trip for New Year’s which causes quite the issue.

Day three was stressful. I had to find time to buy the toiletries that I needed for my trip and those things add up in cost. Not to mention my lack of clothes.  I haven’t been to the gym as my workout clothes are in the bag. Wore boots home so now I need sneakers. Oh those are in the bag too. It’s cold out, bummer jacket is in the bag too. You don’t realize what you miss until you don’t have it. A hair brush. A hair dryer. A tooth brush. Favorite perfume. Medicine. The list goes on and on.

Not sure my expectation on getting my suitcase in the next two days since I only managed to speak to one human who had no real live data. This is funny since I could flip over to Delta’s site and track my bag in real time. I guess I will invest in Apple AirTags for my next trip or when I have a suitcase to use again. 

I’ve tried in the early morning. I’ve tried mid day. I’ve tried late night and even in the middle of the night to reach customer service. One gets the following:

  • Fast busy signal
  • An automated attendant that disconnects you as soon as it offers you English or Spanish options
  • A lovely hold music that dies out after a while, then random dead silence, then the music cycles back and this repeats for close to 3 hours and then boom you get disconnected. So reassuring.

If you opt for the web version (see above), you fill out an intake form. The form notes if urgent relating to travel in 7 days call. You obviously can’t talk to a human because of the magnitude of this airline disaster and because of the list above. So I guess you have to wait 10 days for the corporate response. Well I wonder if that timeline will change with the influx of inquiries?

In the mean time I am out more cash to replace my essentials, clothes and to cover the cost of my own flight home since Southwest failed in a big way on their round trip ticket. Reminder no hotel voucher. No bottled water. No blankets. No suitcases. Zero service. I used to think Jet Blue and Spirit were at the bottom of the airline food chain but I think Southwest might have won an award for this shit show.

I just got this text just now. It looks like a canned update still providing no direction.

I did however file a baggage claim online but I had to do it one bag at a time vs. all four bags included in my one reservation. Another mild inconvenience but shows their software is behind the times. No confirmation number given for each entry for me to track the progress of. Just a refresh your screen message to enter again. Wonder if this is yet another dummy tool to give the facet they are making progress?

Will I see my suitcases again?

Will I get reimbursed for my expenses?

Will I ever fly Southwest again?

The bag saga will continue until I have resolution. Stay tuned. P.S. I’m traveling to my next destination by car with my bare essentials in a trash bag. Literally my only option. That’s style for sure. This process is exhausting and mentally draining to say the least.

challenges, travel

Southwest Where Is My Bag

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Denver to Atlanta. Another day no flight out to Atlanta. Just a bunch of cancellations. Funny how Delta got 8 out of 8 flights out from the same airport. I don’t think Southwest has a clue how to recover from this self-inflicted disaster.

Corporate is still closed on 12/26 despite cancelling so many flights. I would think leadership would cut their holiday time short knowing so many of its customers are suffering. That would be a big NO!

The photo above is just a reminder of all the idle planes sitting at Denver on Christmas Day. And that was just out my little viewing window. 

If you get to customer service they will tell you they are just a call center and need to wait for corporate to give directions as they are not authorized to help solve your problem of no clothes or personal hygiene items. I heard one fella say I’ve been living in a swim trunk for 5 days and I’d like to know when I can get my bag as we have record cold temps in the teens here. Guess what? No just wait.

My bags sit in Denver somewhere in the suitcase pile of I’d guess over 500,000 suitcases. That’s like looking for a needle in a haystack. But my bag isn’t lost according to them. It’s just not presently with me. Does that mean they are not responsible? Well Southwest has that discretion per their policy online. How convenient.

I can call back every day and hold 4 hours along with the hundreds of thousands in the same boat as me. Then after 5 days I can submit a claim to corporate. Well I’m annoyed I’m just going to write and publish this shit show to note whether Southwest takes care of their client in the end or if they screw them.

Stay tuned. Day one is done and no progress. None. None at all. Corporate is still closed and their web inquiry tells me they will get back to me in 10 days. Yawn. Yawn. Yawn.

2 bags missing in action. Last seen in Denver, Colorado. Let’s see what they look like when I get them back, if I get them back.

Fun fact: your valuables are only valued at $3,800 per Southwest at a maximum. Add up the cost of lulu lemon pants, ski gear, base layers, makeup and Christmas presents and boom you are probably over that limit. Remember Southwest wants you to pack your big winter coat vs taking up overhead space that means you probably packed two expensive coats. Winter wear is a lot more costly than summer bikinis and shorts.

author moments, travel

Local Symbols

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On a recent trip to wintry Utah, we walked through a forest of aspen trees. Our guide on the adventure talked about the way the trees are all connected through their root systems. Utah has the aspen tree as a state symbol. It is meant to remind that we all connect through our roots. We are all interdependent and intertwined. We depend on the same earth for nourishment and sustenance. We are inseparable from one another in meaningful, sometimes hidden ways.

And still, each tree comes up as an individual. We all appear to stand on our own, with our own strength. Don’t forget your roots, though. Those connections make it harder to pull us out of the ground.

As I walked through a souvenir shop in the same town, I saw a sign on the back of a display…Utah is the Beehive State. My travel buddy had wondered at the strange almost poo-like shape on road signs…now the answer! A beehive. I said something to the shop owner and he chimed in about the origins of the symbol which came with the early Mormon settlers. The hive speaks about working as a unit. Staying together. Creating a sweet reward at the end. The land of Milk and Honey.

In a time where a feeling of community often seems lost, both of these symbols stuck with me. So too did each of the people who shared their meanings with such confidence and eloquence. We are all connected and working together seems necessary to make things that are beneficial and meaningful. A couple of random insights from recent travels.

adventure, travel

Park City, Utah

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It’s the end of 2022. I spent way too many days out in the cold this year, but somehow I booked a year end vacation in the tundra. Cold for me. Snow for me. The destination was selected. Park City, Utah in the chilly month of December. 

A few hours by plane gets me to the powdery land of snow-filled adventures. Time to play in this winter wonderland and document all my favorite spots. The picture below captures the frigid temps that I am about to endure.

The crazy began with packing. How many layers would be needed? Do I pack the big puffy jacket or lug it through the airport. Do I have enough heat packs? The list of doubt goes on and on. I guess you will read on and find out how I fared on this spectacular adventure. Just two bags. Ready to go on Southwest. Just two bags was important. I need one just for extra layers.

We didn’t get too far into the trip before chaos erupted. A lost bag. Tears for hours for the one with the missing bag. Big ugly tears of loss. Fear of the unknown. Regrets galore. It was awful. The tale of the white suitcase will not be forgotten anytime soon. Reunited 48 hours later with a lesson learned along the way is the best way to sum up this unexpected fiasco. A lot of help from those along the way.

After a long trek, food was a much needed requirement. Before actually reaching Park City, we hit a notable dive from the Guy Fieri TV show Diners, Drive-ins and Dives… called the red Iguana. A tiny hole in the wall known for their mole sauces. I was definitely excited to try their sample mole plate after watching a documentary on how mole sauce is made and the variations. Not to mention the chocolate involved. A neat pit stop to check off the foodie list. Killer nachos was my choice for the day and it didn’t disappoint.

The photo below gives a little snapshot of each of these sauces for those unfamiliar with mole and with curious minds. Ignore the prices. Focus on the descriptions.

A short drive from Salt Lake City to the final destination of Park City, Utah. Gorgeous mountain views. Snow-capped mountain tops. Cool crisp air. All were welcoming signs that we had arrived. More posts will follow in the coming days covering food, adventures and whatever else doesn’t hit the cutting room floor. I hope you enjoy the winter adventures through my eyes. For me, I may be in a winter wonderland one week and basking in sunshine in Florida the next week. You just never know which way the wind will blow me.

For now you are getting the wintertime snowy adventures, while next time you may see more sunshine. Either way travel documents many life experiences. The dagger-like icicles are a nice reminder by my window each morning. Should the air warm up those daggers may fall and cause some injuries. I’ll be treading with caution in the days ahead.

Stay tuned as I explore this winter wonderland in the days ahead. While I’m packed and ready for the cold I am hearing of the storm of the century hitting every other part of the US and it seems I may end up being in the warmer climate during this trip. What an irony.

celebrations

It’s Finished!

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The little project has come to an end.

No more measuring.

No more cutting.

No more blisters.

No more sawdust flying around my face.

The cleanup was pretty quick. Kept some scraps for the next project. Returned extra materials to Home Depot. Emptied the trash. Ran a quick vacuum and packed up the tools. Snapped a few more photos. Finished. 

Time to use the newly updated 120 square feet of space. Finished in the time allotted. Somewhat within budget. Recycled materials were used. Ideas were reworked many times. A little helper provided some labor along the way. Many songs were listened to while jamming and working. Evening and weekends spent hustling in a different way. Rain days got in the way a few times, but not too many.

Two trips to Home Depot. A few cuss words. No emergency room visits was a plus. Some tools were borrowed. A small power saw was purchased but will be reused on another project. Winter will require a small space heater for warmth (see above). Spring and fall will have a nice breeze with windows open. Summer will have a small Room air conditioning unit. Built on a budget. Built to be used. Built by me. Not perfectly designed but it’s perfectly useful. A great experience to learn and see the fruits of my labor. 

As I wrap up this DIY project, I definitely have a new appreciation for the construction industry. I also understand why there are specialized trades such as carpeting, painting, ceiling work, trim work, electrical, plumbing, etc. It’s hard to be good at everything. So many chances to get injured with a momentary lapse in judgment. 

From nothing to something. Building away. Lots of different types. Carpet. Metal. Trim. Walls. Insulation. It sure was a fun experience to knock out this little project. Two more projects to go. One planned. One unplanned. Just the way life goes I supposed. DIY trims the budget and allows one to do more with less. That’s where I am at on these little fix it jobs. Elbow grease and positivity will get you far in these kind of projects. A willing helper goes a long way, too.

I didn’t even mind cleaning at the end. Gave me a sense of completion. Happy 2023 to you!