challenges, travel

It’s On The Way?!?!

Should I be excited?

Should I still be stressed?

Should I feel relieved?

Day 8 I get my first reply to my case number for my trip interruption. It lets me know of the courtesy credit I may see in 30 days and how to submit claims for my expenses to get home myself when they failed to deliver on their return flight. That’s funny in itself. Not only did they not complete what they were paid in advance to do, but they also held my luggage hostage for days. I guess in their mind $300 is a flat fee that they can just drop to every passenger and hope 90% are satisfied despite the varied levels of inconvenience. My 20 hours on hold is worth more, in my eyes.

I am sure the mom with an infant who isn’t ticketed and had much more stress being stranded than a young male bachelor for days should get hazard pay. I mean I would say that but I’m not the one making the blanket decision of one size fits all! The elderly couple I met that wasn’t internet savvy had a lot more stress as well. Just a couple references.

Day 9 I get the next communication stating my suitcase(s) are to be delivered. Funny I’m not at my delivery address and signature is not required. I never authorized that. A random delivery service is also making my delivery as well. I am not so comfortable about this but I guess this is what happens when mass deliveries need to be made. The communication from Southwest has not been timely or really customer-focused. It’s been more like they are putting our a major fire with a hose and along the way there will be some damage and they will just deal with the one offs as they arise I suppose.

I also think it’s funny that a small SUV is delivering my bags. Now I’m curious to know if it’s one bag? Two bags? Three bags? Four bags? I guess I will find out when I return from my trip to see what has arrived and what condition it is in. I also have no way to update my shipment once the delivery is in process (see below). I guess if I was on a cruise I would really be in a bind.

I may post one more conclusion post to end this saga. I guess that depends on many variables. For now I will celebrate some kind of progress vs. being completely in the dark on when anything would arrive or when I would even hear from Southwest. Happy new year to the rest of the world. I hope you have been enjoying my suitcase saga and be thankful it’s not your belongings that are in limbo.

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