Sad Sally is here with a news flash! I finally got to go to one of my favorite nail salons. One I haven’t been able to go to since the corona shutdown.
First rules then limited hours prohibited my patronage. Now they are open and I was able to fit their hours into my schedule….I was excited go In for my regular service.
Then I got inside and it wasn’t the same. Only half the staff was there which made me sad as I talked to the owner. She had to make cuts to survive. Then the plexiglass dividers separate the little communication you have due to language barriers with the workers. I used to share smiles and giggles but now that seems weird. The little ways we show appreciation that are non- verbal are again sadly noted as missed opportunities. How can I now bridge the communication gap and connect despite the challenges? Just makes me sad overall and I feel like a sour grape when I should few like a happy camper at nail salon having a sweet treat!
As I sit silently drifting off into the space between sleepland and daydreaming, I reminisce and think it was just a few years ago that I started getting getting pedicures. I held out for such a long time. Now I know what a special experience it is and at least for the moment some of the best parts are gone.
Of course I’m happy to help support a small business in the chaotic time but no extra massage today due to the closeness/touch factor between employee and client. Another let down for me. This is just shining example of the change that is upon us.
Costs have increased for this owner although their revenue has dropped drastically. Empty seats. Lights left off. Still have to air condition the place. Pay for music, supplies, insurance, the latest nail shades. Not to mention rent. Fixed costs in a broken system. How much longer until service-oriented business who fight for discretionary spend fail?
What about the other half of her employees? Their families? How are they surviving?
Will things ever go back to the way they were?